Summary
Overview
Work History
Education
Skills
Timeline
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SAMANTHA L MAIOLO

Mount Pleasant,SC

Summary

  • Efficient and experienced in Team Member grouping, bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge and learning to support business and customer needs.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Front Desk Associate

Hilton Hotels Corporation
04.2023 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Retail Manager, •Inventory Accountant, •Salesclerk, •Bartender

Airavata Vapors
06.2017 - 04.2023
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Completed daily paperwork and computer entry of sales data as established by management.

Emergency Room Registrar

East Cooper Medical Center
03.2017 - 01.2021
  • Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
  • Utilized audits and controls to accurately manage cash.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.

Teachers Assistant

Cadence Academy School
08.2019 - 01.2020
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Maintained safety and security by overseeing students in recess environments.

Head Server/Waitress, •Expo worker

Wild Wings
04.2017 - 08.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Expo worker, Manager

Sonic
08.2015 - 01.2016
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Operated equipment and machinery safely to prevent accidents.
  • Restocked items on shelves and bins to keep inventory available.

Education

High School Diploma -

Wando High
Mount Pleasant, SC
2018

Associates Degree - Health Science Education

Trident Technical College
North Charleston, SC

Skills

  • Microsoft Office Outlook
  • Access, Excel, Word and Power Point
  • Critical Thinking
  • Customer Retention
  • Customer Needs Assessments
  • Guest Satisfaction
  • File Management
  • Time Management
  • Problem-Solving Skills
  • Sorting and Labeling

Timeline

Front Desk Associate

Hilton Hotels Corporation
04.2023 - Current

Teachers Assistant

Cadence Academy School
08.2019 - 01.2020

Retail Manager, •Inventory Accountant, •Salesclerk, •Bartender

Airavata Vapors
06.2017 - 04.2023

Head Server/Waitress, •Expo worker

Wild Wings
04.2017 - 08.2019

Emergency Room Registrar

East Cooper Medical Center
03.2017 - 01.2021

Expo worker, Manager

Sonic
08.2015 - 01.2016

High School Diploma -

Wando High

Associates Degree - Health Science Education

Trident Technical College

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SAMANTHA L MAIOLO