A young goal-oriented customer service, healthcare, realty and administrative professional with 6+ years of solid experience and a successful track record. An individual highly skilled at handling all aspects of customer and client interaction who consistently strives for excellence while demonstrating superb interpersonal skills. A self-motivated team player with excellent communication skills who understand the importance of being available as scheduled to assist the company in achieving its overall mission. Authorized to work in the US for any employer.
Hi, I’m
Samantha Long
Matthews,NC
Summary
Overview
16
years of professional experience
Work History
Krch Realty
Real Estate Consultant
12.2022 - 04.2023
Job overview
- Managed over 50 clients per day, increased sales.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Communicated with clients to understand property needs and preferences.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
TOTAL OUTSOURCED SYSTEMS
Customer Service Representative
08.2020 - 12.2022
Job overview
- Trained to enhance the level of customer satisfaction by adjusting to personality of customer whilst assisting them in planning, installing, training, trouble-shooting, maintaining, upgrading and/or disposing of a product
- Correct use of product throughout its life cycle is essential in generating returning customers and good references by using Customer Relationship Management Systems (CRM) Interacted by inbound phone calls received to the Call Center, build rapport with customers by greeting them in a courteous, friendly, and professional manner
- Handled and resolved customers' inquiries and complaints, or route calls to appropriate person or department, records information regarding calls into a database
- Prepared complete and accurate work and updated customer file, data entry, process orders and accounts
- Ensured that customers understand product information, and be able to provide additional information to customers as needed
- Created and sustained ongoing forums that encourage two-way communication opportunities; demonstrates and promotes positive prospect, client, and work relationships; proactively addresses and manages conflict and disputes; worked to achieve constructive resolution
- Identified and resolved problems in a timely manner; gathered and analyzed information skillfully; developed alternative solutions; worked well in group problem solving situations
- Demonstrated unquestionable integrity in every aspect of work and dealing with others; consistently modeled desired behaviors and values established by company.
American Anesthesiology
Patient Financial Representative
04.2017 - 07.2020
Job overview
- Provide customers and external business partners with accurate information and account status
- This requires thorough review of Medsuite and MedData Portal; review of Account Notes; review of EOB’s and/or any other correspondence received and accurate assessment of new and/or revised information provided
- Request and validate the account information necessary for billing and claim submission which may include primary and secondary insurance information, patient’s legal name, billing guarantor, current address and telephone number
- Make every effort to fully resolve issues at time of the inquiry
- Escalation of accounts is appropriate only when Associate is unable to resolve issues
- Handle client complaints in a professional manner, following all policies and procedures
- In the event a patient/parent disputes the billed amount or validity of services, attempt a resolution; but if caller remains dissatisfied, advise of the right to file a formal, written billing dispute in accordance with policy/ procedure
Blue Cross Blue Shield
CSR - Customer Service Representative
04.2014 - 12.2016
Job overview
- Acted as a service relationship management professional for Blue Cross Blue Shield of North Carolina (BCBSNC) customers, employer groups and providers to successfully service healthcare insurance needs
- Provided consistent, reliable and customized stakeholder service interactions in a highly efficient and effective manner
- Strengthened the BCBSNC brand by developing, managing and expanding customer relationships at service levels that meet and exceed customer expectations
- Supported and be committed to the mission, vision and values of the company by delivering seamless, energetic and innovative service solutions to increase stakeholder satisfaction and retain customers
- Documented corrective measures and provide instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries
- Identified and obtained information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary
- Recognized patterns of inconsistent and inaccurate claims filing practices among customers and providers, educated customers and providers on acceptable BCBSNC practices and policies
- Performed phone and email outreach to BCBSNC vendors and business partners to resolve service issues
TNG Companies/Harris Teeter
Merchandiser
12.2013 - 04.2014
Job overview
- Responsible for implementing plan-o-grams, visual merchandising, product returns, checking out of date items, demonstrating knowledge of our clients' products, developing strong relationships with store personnel, completing surveys, communicating with management staff, accurately and effectively checking in DSD vendors and maintaining all documents and copies for proper accountability.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Yourse Law Firm, PLLC
Administrative Assistant to the President
03.2009 - 10.2012
Job overview
- Responsible for providing legal assistance in areas that the attorney specialized in such as: business law, unemployment law, employment law, workers compensation, personal injury, traffic violations, wills and estates
- Typed documents such as correspondence, drafts, memos, and emails
- Ordered medical bills and records, taking potential clients intake form
- Scheduling and coordinating meetings, appointments and travel arrangements, consultations, faxing and emailing opposing attorneys, and insurance adjusters
- Trained 2 administrative assistants during a period of the company expansion to ensure attention to detail and adherence to company policy.
- Monitored and maintained executive files and records.
- Answered phones, handled calls, and fielded appointment requests to assist
LOWES FOOD
Lead Customer Service Agent
04.2007 - 01.2009
Job overview
- Provided fast, easy, flexible and friendly service to our customers through the achievement of Lowes' Food customer service standards
- Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service
- Smiled and provided prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greeted each customer
- Avoid personal conversations with other associates when customers are present
- Ensured store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coin star .Ensure work station and front end area of the store has a neat and clean presentation
- Maintained proper knowledge of all sales associate register functions and Front End accounting services
- Reported any register malfunction to the Customer Service Manager or, in the absence of the MOD.
Education
North Carolina Central University
Some College (No Degree) from Mass Communications
University Overview
- Received Jackie Robinson Foundation Scholarship
- Received ACS Scholars Program
Independence High School CharlotteCharlotte, NC
Diploma
06.2008
University Overview
Independence High SchoolCharlotte, NC
High School Diploma
06.2008
University Overview
Piedmont High School MonroeMonroe, NC
High School Diploma
2007
University Overview
Skills
- Microsoft Word (10 years)
- Microsoft Powerpoint (10 years)
- Microsoft Excel (10 years)
- Microsoft Spreadsheet (10 years)
- Billing
- Call Center
- Customer Service
- Microsoft Office
- Customer Relationship Management
- Insurance Verification
- Data collection
- Revenue Management
- Financial Services
- Documentation review
- Medical records
- Typing
- Data entry
- Medical Billing
- Clerical Experience
- CPT Coding
- Revenue cycle management
- Market monitoring
- AR/AP
- Service standard compliance
Timeline
Real Estate Consultant
Krch Realty
12.2022 - 04.2023
Customer Service Representative
TOTAL OUTSOURCED SYSTEMS
08.2020 - 12.2022
Patient Financial Representative
American Anesthesiology
04.2017 - 07.2020
CSR - Customer Service Representative
Blue Cross Blue Shield
04.2014 - 12.2016
Merchandiser
TNG Companies/Harris Teeter
12.2013 - 04.2014
Administrative Assistant to the President
Yourse Law Firm, PLLC
03.2009 - 10.2012
Lead Customer Service Agent
LOWES FOOD
04.2007 - 01.2009
North Carolina Central University
Some College (No Degree) from Mass Communications
Independence High School Charlotte
Diploma
Independence High School
High School Diploma
Piedmont High School Monroe
High School Diploma
Similar Profiles
KIMBERLY ARNOLDKIMBERLY ARNOLD
Vendor Coordinator at Krch RealtyVendor Coordinator at Krch Realty
MICHAEL KEENANMICHAEL KEENAN
Real Estate Agent at Innovation Realty / Waybridge Realty / Solid Rock RealtyReal Estate Agent at Innovation Realty / Waybridge Realty / Solid Rock Realty
Matthew McMickleMatthew McMickle
Residential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLCResidential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLC
Naomi IrvineNaomi Irvine
Speech-Language Pathologist/AAC Specialist at Speech Pathology Group, Oakland UnifiedSpeech-Language Pathologist/AAC Specialist at Speech Pathology Group, Oakland Unified
Halen LauerHalen Lauer
Veterinary Surgical Assistant at AvetsVeterinary Surgical Assistant at Avets