Samantha Jean Lee
Atlanta,GA
Summary
Certified, compassion-driven meticulous User Experience Design Expert with a history of delivering tailored, innovative, scalable solutions and Design Systems informed by pivotal user insights acquired through mixed methods UX Research fueled by the unique expertise in neuropsychology, economic sociology, psycholinguistics, anthropology, gamification, Applied Behavioral Analysis (ABA), direct clinical care, and person-centered empowerment. Elevates brands with a data-driven product strategy emerging from effectively facilitated cross-functional Design Thinking sessions which yield holistic, breakthrough solutions teams and users delight in. Resultantly, delivers impactful, lasting solutions within a modernized, elegant, cohesive Design Systems of varying modalities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Principal UX Researcher, UX Designer
SparkSoft Corporation
05.2024 - 12.2024
- Delivered pivotal user insights and UI recommendations per UOE as the sole Design System auditor and maintainer for Centers for Medicare & Medicaid (CMS) programs
- Identified DSL optimization opportunities via usability audits including severity ratings, user interviews, surveys, web analytics data towards truly scalable, but also modernized components consistent with itself
- Conducted user interviews, then synthesized qualitative data yielding unprecedented, product strategy informing user insights impacting product optimization and user engagement
- Promoted to Team lead within2.5 months of UX Strategy per our client’s request after extending our1-year contract to8+
Associate UX Researcher, Design Lead
User Insight
01.2024 - 05.2024
- Collaborated with UX Researchers to empower healthcare, financial services, and telecommunications teams with impactful findings and industry standard best practices
- Redesigned B2B SaaS Health Record and Healthcare Credentialing applications with strategic component optimization towards scalable, cohesive design systems improving usability by35% SUS, and NPS by46%
- Synthesized user insights from user interviews impacting designs across the product life cycle
Associate UX Researcher, Design Lead
User Insight
01.2024 - 05.2024
- Collaborated with UX Researchers to empower healthcare, financial services, and telecommunications teams with impactful findings and industry standard best practices
- Redesigned B2B SaaS Health Record and Healthcare Credentialing applications with strategic component optimization towards scalable, cohesive design systems improving usability by35% SUS, and NPS by46%
- Synthesized user insights from user interviews impacting designs across the product life cycle
UX/UI Instructor, Instructional Specialist
edX with GWU
10.2020 - 04.2024
- Trained and mentored aspiring designers on Lean UX, Design-Thinking processes, UX/UI design, UX advocacy, Visual Design, Branding, UXR/UX Research methodologies, Front-end Development, and Web and Mobile Analytics
- Tailored curricular topics, live demonstrations, and workshops to ongoing individualized PDP learning styles
- Ensured 85% graduation rates with ongoing mentoring and afterhours tutoring sessions
- Promoted a positive learning environment conducive to imaginative design thinking and inspired innovative solutions.
- Boosted student performance by providing individualized support and targeted feedback.
Principal Product Designer, UXR
Global Healthcare Exchange
02.2021 - 02.2023
- Led designs for B2B SaaS dashboards streamlining complex data analytics, and B2C web, mobile, self-service kiosk (Medtech2022), and wearable app touchpoints to ease healthcare provider workflows during COVID19 staffing shortages
- Led end-to-end design efforts for product features within agile and CICD environments
- Validated design assumptions by conducting guerilla testing, user interviews, and cognitive walk-throughs
- Molded the brand identity with refreshed print and digital media supporting product launches & demos
- Supported UAT and QA efforts to ensure quality implementation as envisioned, but also as a final review for last minute implications guaranteeing user delight
- Coordinated with developers throughout the entire product lifecycle, ensuring alignment between design vision and technical specifications.
- Utilized data-driven design approaches to create compelling solutions that catered to diverse user needs.
- Led design thinking sessions with engineers, developers, product management, and leadership to determine enhancements and product features.
Product Tester, Enterprise Solutions UXD
InComm
10.2018 - 11.2019
- Augmented sales force to meet a 25% increase in POS inspection testing requests for Big Box retailers such as Target and Walmart
- Led design-thinking workshops discovery efforts for cross-functional enterprise process optimization impacting eUX workflows and CX
- Cross-trained with branding and marketing
- Coordinated product testing workflow automation efforts: concept to prototypes and led design thinking workshops and validating designs through wireframes
- Implemented process improvements directly improving eUX workflows and CX by75%
- Spearheaded the design for a mobile solution serving to crowd source product testing to increase testing sites from1 to11 nationwide, but also to decrease testing bias, bloated swim lanes, and launch delays
- Trained and onboarded an internal team to replace my data management role due to impending promotion
Mental Health Worker II, CX Researcher
St. Anthony's Hospital
09.2013 - 11.2015
- Provided direct inpatient care for inpatient children, adolescents, and adults within a JACHO compliant milieu of180 beds
- Led person-centered cognitive-behavioral therapy activities
- Additionally implemented eUX improvement strategies and spearheaded CX research instrumental in improving customer satisfaction and patient care
- Spearheaded the IVR menu optimization improving communication channels and workflows by40%
- Compiled suicide assessment literature reviews to inform the redesign of medical health record software
- Designed graphics and content for CBT therapeutic resources, TX Outcomes Survey Manuals, and print
- Secured funding by documenting parent education and activities
Education
Ph.D. - Clinical Neuropsych/ABA
TCPP, GSU
Atlanta, GA01.2015
Bilingual Education B.S. -
Boston University
Boston, MA01.2009
Linguistics B.A. -
Boston University
Boston, MA01.2009
Spanish Literature -
Boston University
Boston, MA01.2009
Graphic Design Internship -
GCPS
Atlanta01.2004
Skills
- Product Design, Enterprise UX design, Instructional design, Visual design, Persona work, UX writing
- Journey maps, User Insights, Affinity diagramming, Mind maps, Symmetric clustering matrices, Literature reviews, Field observations, Guerilla testing, Usability testing, Design Thinking Facilitation, A/B Testing, Contextual Inquiry, Cognitive Walkthrough, Focus groups
- Heuristic audits, High-fidelity mockups, Prototyping, Rapid prototyping, Wireframing, QA, Content strategy, Branding, Video editing
- Sketch, Figma, Anima, Zeplin, Jira, Confluence, Miro, XMind, Adobe Premiere Pro, Illustrator, Photoshop, InDesign
- Basic HTML/CSS & JavaScript, NLSC interpreter for Korean and Spanish, rudimentary mastery of 5 additional languages
- Basic HTML/CSS & JavaScript, NLSC interpreter for Korean and Spanish, rudimentary mastery of 5 additional languages
- Basic HTML/CSS & JavaScript, NLSC interpreter for Korean and Spanish, rudimentary mastery of 5 additional languages
- Basic HTML/CSS & JavaScript, NLSC interpreter for Korean and Spanish, rudimentary mastery of 5 additional languages
Certification
- SAFe 6.0 Agile Certification
- Six Sigma Certification
- UX Design Certification
- Enterprise UX Certification
- Google Analytics Certification
- Graphic Design Certification
Awards
- One of Ten Most Influential Women Artists, Art HERstory, 2024
- Innovation Award, GHX, 2023
- MedTech Breakthrough Award in Compliance Management Award, GHX, 2022
- Team Cheerleader Award, TM Pro Consulting, 2017
Timeline
Principal UX Researcher, UX Designer
SparkSoft Corporation
05.2024 - 12.2024
Associate UX Researcher, Design Lead
User Insight
01.2024 - 05.2024
Associate UX Researcher, Design Lead
User Insight
01.2024 - 05.2024
Principal Product Designer, UXR
Global Healthcare Exchange
02.2021 - 02.2023
UX/UI Instructor, Instructional Specialist
edX with GWU
10.2020 - 04.2024
Product Tester, Enterprise Solutions UXD
InComm
10.2018 - 11.2019
Mental Health Worker II, CX Researcher
St. Anthony's Hospital
09.2013 - 11.2015
Ph.D. - Clinical Neuropsych/ABA
TCPP, GSU
Bilingual Education B.S. -
Boston University
Linguistics B.A. -
Boston University
Spanish Literature -
Boston University
Graphic Design Internship -
GCPS
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