Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha M. Kelemen

Saint Augustine,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses a high sense of integrity and treat each customer with professionalism and care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate Lead With Keys

Pet Smart
09.2022 - Current
  • Completed store opening and closing procedures to include counting out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Ensured the welfare of all animals in our care by feeding, handling, and educating pet parents before purchase of animal.
  • Bi-weekly truck processing and unloading.
  • Inventory management team member.
  • Safety team co-captain.

Assistant Store Manager

Family Dollar
01.2021 - 09.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reported issues to higher management with great detail.
  • Unloaded weekly truck delivery.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Supervisor

Pack-N-Post Express
06.2018 - 12.2021
  • Digitally fingerprinted customers for rigorous background checks through Fieldprint Inc. live scan network.
  • Held State of FL Notary Public license, screened signers of important documents for true identity and awareness of transaction before performed various notarial acts.
  • Mail courier for St. Johns County Utilities billing department.
  • Extensive use of PostalMate program for shipping via USPS, FedEx and DHL.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Consolidated all billing and purchase orders for vendors.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.

Sales Associate- Key Holder (summers)

Sunburst Crystal
06.2014 - 06.2018
  • Operated POS system to total purchases and receive and process cash and credit payments.
  • Assisted customers by locating, describing and explaining use and care of all products including Swarovski Crystal.
  • Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits.
  • Coordinated store products and conducted inventory counts to maintain merchandise flow.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Created custom made jewelry.

Education

Criminology

Florida State University
Tallahassee, FL
08.2016

Criminology

Florida Southern College
Lakeland, FL
08.2014

High School Diploma -

St. Joseph Academy HS
St. Augustine, FL
05.2014

Skills

  • Computer proficiency- Microsoft Office and Outlook
  • Superior Work Ethic
  • POS Terminal Operation
  • Inventory Oversight (Equipment & Supplies)
  • Multitasking Strengths
  • Organization Skills & Time Management

Certification

Heartsaver CPR AED Certified 2023


Forklift Trained and Certified


FL Certified Notary Public 2018-2022


Timeline

Associate Lead With Keys

Pet Smart
09.2022 - Current

Assistant Store Manager

Family Dollar
01.2021 - 09.2022

Supervisor

Pack-N-Post Express
06.2018 - 12.2021

Sales Associate- Key Holder (summers)

Sunburst Crystal
06.2014 - 06.2018

Criminology

Florida State University

Criminology

Florida Southern College

High School Diploma -

St. Joseph Academy HS

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Samantha M. Kelemen