Summary
Overview
Work History
Education
Skills
Timeline
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Samantha M. Perez

Summary

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

4
4
years of professional experience

Work History

Front Desk Clerk

Su Clinica Familiar
Brownsville, TX
02.2024 - Current
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.

Front Desk Clerk

Isla Grand Beach Resort
South Padre Island, TX
07.2024 - Current
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Assisted in resolving customer complaints and inquiries in a timely manner.
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Maintained accurate records of all guests' stays and charges.

Front Desk Clerk, Dental Assistant

Port Isabel Dental Assoc.
Port Isabel, TX
05.2022 - 02.2024
  • Operated telephone to answer and forward calls to appropriate personnel.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled and confirmed patient appointments and consultations.
  • Examined claims, records and procedures to grant approval of coverage.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Managed front office customer service, appointment management, billing and answered general questions.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sterilized instruments according to established guidelines and protocols.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.

Barista

Isla Grand Beach Resort
South Padre Island, TX
05.2020 - 07.2022
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Memorized official and off-menu coffee and tea preparations.
  • Operated cash registers to process customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Education

Associate of Science - Dental Hygiene

Texas State Technical College - Harlingen
Harlingen, TX
08-2028

High School Diploma -

South Texas Academy For Medical Professions
Olmito, TX
05-2022

Skills

  • Cash Handling
  • Customer Service
  • Scheduling
  • Problem-Solving Skills
  • Telephone Etiquette
  • Verbal and Written Communication

Timeline

Front Desk Clerk

Isla Grand Beach Resort
07.2024 - Current

Front Desk Clerk

Su Clinica Familiar
02.2024 - Current

Front Desk Clerk, Dental Assistant

Port Isabel Dental Assoc.
05.2022 - 02.2024

Barista

Isla Grand Beach Resort
05.2020 - 07.2022

Associate of Science - Dental Hygiene

Texas State Technical College - Harlingen

High School Diploma -

South Texas Academy For Medical Professions

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Samantha M. Perez