Samantha Ramos
Las Vegas,NV
Summary
Accomplished in team leadership and critical thinking, significantly enhanced in customer and client relations. Excelled in utilizing POS systems and Microsoft software, ensuring operational excellence and customer satisfaction. Demonstrated exceptional time management and customer service skills, driving positive outcomes and business success.
Overview
4
4
years of professional experience
Work History
Part Time Manager
Claires Stores Inc
06.2023 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative
T&R Construction Group
05.2021 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined the root cause of the problem to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Worked with Microsoft software.
Administrative Assistant
T&R Construction Group
05.2020 - 08.2020
- Greeted guests with friendliness and professionalism.
- Assisted the manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with co-workers to provide effective assistance for specific aspects of business operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Monitored and ordered supplies and materials to keep the office well stocked.
- Updated inventory stock.
Education
High School Diploma -
Eldorado High School
Las Vegas, NV06.2022
Skills
- Team Leadership
- Time Management
- Customer Service
- Phone Call Answering
- Critical Thinking
- Customer and Client Relations
Languages
Spanish
Limited Working
Timeline
Part Time Manager
Claires Stores Inc
06.2023 - Current
Customer Service Representative
T&R Construction Group
05.2021 - 08.2021
Administrative Assistant
T&R Construction Group
05.2020 - 08.2020
High School Diploma -
Eldorado High School
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