Summary
Overview
Work History
Education
Skills
Introduction
References
Timeline
Generic

Samantha Marie Gonzales

El Mirage,AZ

Summary

Organized and efficient Data Entry Clerk with 3+ years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level data entry Job position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Data Entry Clerk

Castillo Flooring
12.2020 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Entered data into various computer systems accurately using Microsoft Office Suite.

Tier 2 Technical Support Specialist

Consumer Cellular
01.2022 - Current
  • Led initiatives to update internal knowledge bases with relevant information on emerging technologies, trends, or tools that impacted the role of a Technical Support Specialist positively.
  • Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
  • Assessed technical complexity of tickets to escalate to Tier 3 team.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
  • Developed comprehensive documentation for frequently encountered issues to facilitate faster resolutions.

Proctor/Technician

Kryterion
01.2021 - 03.2022
  • Proctor certification exams such as google cloud , sales force and many more
  • Conduct very thorough pre-checks upon the tester starting the exam
  • Such as panning the room to make sure there is entirely no electronic devices in the area unless different instructions are instructed per the Ada icon before resuming exam
  • Create cases per test taker that you interact with via chat to instruct what needs to be done for their pre-check.
  • Maintained compliance with test center policies, practices and procedures.
  • Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.

Technician/ technical support

CREDO Mobile
06.2019 - 01.2021
  • Activating multiple lines working from home and over the phone
  • Assisting members with explanation of their bills
  • Assisting members with data, MMS, SMS, dropped call issues
  • Porting in new members to credo mobile
  • Navigating through multiple systems to insure there are no errors or wrongful information inputted
  • Managing members account , making changes to authorized users
  • Completing ESN Swaps , POC Swaps , Fixing plans and features
  • Retrieving / Reserving MDN's for members up to 50 days
  • Assisting with training sessions and providing example scenarios to new advocates
  • Taking over on escalated calls and de-escalating them to make sure the member leaves the call satisfied
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.

Assistant manager

Jack In The Box
11.2016 - 12.2020
  • Hold meetings regarding our progress or to announce where improvement is needed
  • Lead other team members by motivation, delegation, and instruction
  • Interviewing, hiring, training new team members
  • Truck ordering, along with making sure there's always product available
  • Manage food cost, count inventory once a week along with counting the cash safe to verify the amount.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Restaurant Bar Back

Dave & Buster's
02.2015 - 06.2019
  • Assist bartenders by restocking throughout the entire shift
  • Assist guests with orders during peak hours
  • Maintain and organize bar tops and tables
  • Direct customers in the correct direction of the destination
  • Exceed sales by up selling game cards
  • Explaining our promotions for that period.
  • Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
  • Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.

Education

General educational diploma -

Maricopa Community Colleges - Rio Salado Community College
Buckeye, AZ
07.2023

Skills

  • Remote Technical Support
  • Customer Support
  • Remote Desktop Support
  • Software Installation
  • Security Protocols
  • Data accuracy
  • Data Entry
  • Accuracy and Attention to Detail
  • Fast Typing Speed
  • Independent worker
  • Quality Assurance
  • Database Maintenance

Introduction

Motivated individual proficient in Microsoft Office and various programs. Proficient at customer follow up, tech support and customer service; excellent problem solving, communication and interpersonal skills. Thrive in dynamic and fast-paced environments, work well under pressure and detail oriented. Seeking position of increased responsibility with room for advancement.

References

  • Javier Rojas, (623) 377-0302
  • Fernando Serrano, (602) 601-4605
  • Wendy Munoz, (623) 570-7507

Timeline

Tier 2 Technical Support Specialist

Consumer Cellular
01.2022 - Current

Proctor/Technician

Kryterion
01.2021 - 03.2022

Data Entry Clerk

Castillo Flooring
12.2020 - Current

Technician/ technical support

CREDO Mobile
06.2019 - 01.2021

Assistant manager

Jack In The Box
11.2016 - 12.2020

Restaurant Bar Back

Dave & Buster's
02.2015 - 06.2019

General educational diploma -

Maricopa Community Colleges - Rio Salado Community College

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Samantha Marie Gonzales