Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Samantha Marie Roberts-Caldarera

Samantha Marie Roberts-Caldarera

Customer service
Hampton,VA

Summary

Passionate, professional, highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proven talent at building relationships and influencing others.

Overview

19
19
years of professional experience

Work History

Lead Estate Sale Representative

Lady Antiquity Estate Liquidations
Chesapeake , VA
02.2016 - 03.2020
  • Greeted customers and responded to inquiries in a timely manner.
  • Provided customer service by answering product and service related questions.
  • Researched, cleaned, lifted, and creatively displayed furniture and home decor for public purchase. Trained new employees
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Performed cashier duties such as ringing up sales accurately and efficiently while providing exceptional customer service.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Established positive relationships with customers through effective communication techniques.

Licensed Massage Therapist

Self
Virginia Beach , VA
03.2013 - 01.2016
  • Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
  • Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
  • Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.

Assistant Manager

7 Eleven Store
Virginia Beach , VA
05.2001 - 12.2008
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.

Education

Associate of Applied Science - Human Biology

Centura College
Chesapeake, VA
05-2014

Skills

  • Retail Marketing
  • Management
  • Client Relationship Building
  • Client Service
  • Performance Improvement
  • Staff Training
  • Business Growth and Retention
  • Revenue Generation
  • Client Services
  • Sales Expertise
  • Product Promotions
  • Market Intelligence
  • Functional Team Development
  • Performance Tracking
  • Product Location
  • Cash Handling
  • Customer Complaint Resolution
  • Inventory Control
  • Sales
  • Staffing Oversight
  • Order Management
  • Customer Service Excellence
  • Lifting and displays
  • Creativity
  • Strive to excel always

Timeline

Lead Estate Sale Representative

Lady Antiquity Estate Liquidations
02.2016 - 03.2020

Licensed Massage Therapist

Self
03.2013 - 01.2016

Assistant Manager

7 Eleven Store
05.2001 - 12.2008

Associate of Applied Science - Human Biology

Centura College

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Samantha Marie Roberts-Caldarera Customer service