Samantha (Max) Scott
Littleton,CO
Summary
I am a skilled and resourceful worker that has worked with customers for around 5 years and have a lot of experience with customer service. I have experience working with Excel spreadsheets, putting in data to find accurate sales, calculating how much we made or lost in sales, and keeping track of money and important documents, as well as making sure everything is neat and organized. I also have a lot of experience with working and talking to people over the phone, as well as collecting and accurately imputing data from phone calls.
Overview
3
3
years of professional experience
Work History
Fast Food Worker
Qdoba Eats
Littleton, CO
02.2024 - Current
- Maintained a safe working environment by adhering to all safety regulations and policies.
- Performed quality control checks to ensure product specifications were met.
- Cleaned kitchen areas, equipment and utensils.
- Properly stored all leftover food items after each shift.
- Served meals to customers in a friendly and courteous manner.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed recipes and customer requests to prepare meals.
- Assembled and served meals according to specific guest requirements.
- Packaged and bagged cooked food and prepared items.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Communicated effectively with co-workers to ensure smooth workflow.
Host
The Cheesecake Factory
Littleton, CO
08.2022 - 02.2024
- Assisted servers in seating guests by escorting them to their tables.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed incoming calls during busy shifts.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Sales Associate
Hot Topic
Littleton, CO
11.2021 - 06.2023
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Tracked sales performance metrics to identify trends in market place.
- Greeted customers and provided exceptional customer service.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
Barista Shift Supervisor
Dunkin' Donuts
Littleton, CO
01.2021 - 08.2021
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Inspected coffee brewing equipment to ensure proper functioning.
- Ensured compliance with health department regulations related to food handling practices.
- Provided support during peak hours by running drinks or helping out on the register.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Coordinated staff schedules, balancing workload and ensuring adequate coverage during peak times.
- Prepared workstations with ingredients and tools to increase efficiency.
Education
High School Diploma -
Columbine High School
Littleton, CO05-2022
Associate of Applied Science - Mortuary Science And Embalming
Arapahoe Community College
Littleton, COSkills
- Strong Work Ethic
- Fast learner
- Organized
- Motivated
- Creative
- Collecting data
- Keeping track of important documents
- Experience with Microsoft Office
- Experience with Excel
Affiliations
- Color Guard
- Marching Band in high school
- Pole Fitness Classes
- Took College level classes in High School
AP World History
AP Psychology
AP European History
AP U.S. History
Timeline
Fast Food Worker
Qdoba Eats
02.2024 - Current
Host
The Cheesecake Factory
08.2022 - 02.2024
Sales Associate
Hot Topic
11.2021 - 06.2023
Barista Shift Supervisor
Dunkin' Donuts
01.2021 - 08.2021
High School Diploma -
Columbine High School
Associate of Applied Science - Mortuary Science And Embalming
Arapahoe Community College
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