Samantha Ortega
San Antonio,TX
Summary
Strong leadership professional experienced in designing and implementing business plans, procedures, and strategies. Skilled at setting comprehensive goals for growth and performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Nationally Registered Certified Medical Assistant
Texan Family Clinic
11.2022 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
Shift Manager,Crew Member
Burger Boy
05.2021 - 08.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Waitress/Server
Tong Thai
03.2020 - 04.2021
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Maintained clean and welcoming dining environment for guest comfort and enjoyment.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
Front Desk Receptionist
Comfort Suites Airport
10.2019 - 02.2020
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Resolved customer issues notified the supervisor quickly and immediately when problems escalated.
- Answered 30+ calls on multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer problems and complaints.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Education
Nationally Registered Medical Assistant - Medical Assisting
Pima Medical Institute
San Antonio, TX09.2023
GED - High School Equivalency
Restore Education
San Pedro, San Antonio, Tx01.2022
Skills
- Valid Texas Drivers License
- First Aid/CPR
- Customer Service
- Computer Skills
- Teamwork and Collaboration
- Multitasking Abilities
- Good Telephone Etiquette
- Point of Sale (POS) system operation
- Shift Management
- Passion for customer satisfaction
- Multitasking
- Safe Food Handling
- Infection Control
Certification
- Nationally Registered Certified Medical Assistant
- Basic Life Support Certification
- Food Handler Certification
- TABC Certification
Quote
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Nationally Registered Certified Medical Assistant
Texan Family Clinic
11.2022 - 12.2023
Shift Manager,Crew Member
Burger Boy
05.2021 - 08.2022
Waitress/Server
Tong Thai
03.2020 - 04.2021
Front Desk Receptionist
Comfort Suites Airport
10.2019 - 02.2020
Nationally Registered Medical Assistant - Medical Assisting
Pima Medical Institute
GED - High School Equivalency
Restore Education
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