SAMANTHA R. CALISTRO
Bakersfield,CA
Summary
Enthusiastic customer service representative with over 10+ years of call center experience. Ability to maintain a high level of patience and professionalism while showing commitment towards customer satisfaction. Knowledgeable in computer software and adaptable to any work situation.
Overview
14
14
years of professional experience
Work History
Receptionist
Law Office Of George R. Horrigan
Bakersfield, CA
02.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash, card and check transactions and maintained payments records accurately.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled appointments and maintained an organized calendar.
- Composed and prepared routine correspondence, letters and reports with job-related software.
Customer Service Representative
State Farm
Bakersfield, California
01.2016 - 12.2019
- Answered incoming calls for Claim Support Call Team
- Provided claim handler information to callers and directed them to appropriate resources.
Customer Service Representative
Xerox
Bakersfield, California
09.2011 - 09.2016
- Handle customer inquiries, complaints, billing questions, and payment extension/service requests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Quickly troubleshot errors.
Collections Specialist
ACT
Bakersfield, California
07.2014 - 09.2016
- Responsible for collections of outstanding accounts receivable from existing client base and all other aspects of collections, resolving customer billing problem and reducing accounts receivable delinquency.
- Used probing techniques to determine debtors' reasons for delinquency.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
Education
Cosmetology
Federico Career College
Bakersfield, CA12.2010
High School Diploma -
East Bakersfield High School
Bakersfield, CA05.2007
Skills
- Organization skills
- Data Entry
- General Office
- Scheduling
- Collections
- Call Center Experience
- Team Leadership
- Inbound and Outbound Calling
- Computer Literate
- Multi-Line Phones
- Cash handling
- Conflict resolution
- Technical support
- Positive and professional
Timeline
Receptionist
Law Office Of George R. Horrigan
02.2022 - Current
Customer Service Representative
State Farm
01.2016 - 12.2019
Collections Specialist
ACT
07.2014 - 09.2016
Customer Service Representative
Xerox
09.2011 - 09.2016
Cosmetology
Federico Career College
High School Diploma -
East Bakersfield High School