Overview
Skills
Work History
Education
Capstone Project
Timeline
Hi, I’m

Samantha Young

Pontiac,MI
Samantha Young

Overview

8
years of professional experience

Skills

  • Project supervision
  • Data entry and analysis
  • Leadership
  • Microsoft Office proficiency
  • Written and verbal communication
  • DispatchTrack
  • Customer Service
  • STORIS
  • Conflict Resolution
  • Podium

Work History

Haven Shelter & Service
Pontiac, MI

Volunteer
09.2022 - Current

Job overview

  • Provide time and services during events including the CEO reception and the annual Holiday Gift Give Away.
  • Received Core Skills and Values training regarding ethical navigation of sensitive topics and situations.
  • Became a certified mandated reporter.

Gardner-White Furniture
Auburn Hills, MI

Delivery Support Team Lead
09.2020 - Current

Job overview

  • Oversee daily load out of up to 40 trucks.
  • Supervise delivery support team of 8 members.
  • Monitor team's performance against targets, taking corrective action where necessary.
  • Train new staff in relevant processes and procedures.
  • Created and manage detailed excel report that investigates patterns of delivery related errors caused by employees. Findings are directly disclosed to corporate leadership and company owners on a weekly basis. This information is then used to improve system operations and communication between departments, as well as refine training techniques across multiple departments.
  • Utilize excel to calculate charges for and input data regarding all product and residency damages that are the fault of our delivery teams.
  • Resolve issues with order accuracy and quality.
  • Assist up to 35 customers daily through phone calls and Podium.
  • Fulfill customers' orders and schedule deliveries.
  • Maintain accurate inventory of products using STORIS software.
  • Route and track deliveries through DispatchTrack.

AFP Oakland University Chapter
Auburn Hills, MI

Vice President
09.2022 - 04.2023

Job overview

  • Assisted in organizing network events.
  • Created recruitment flyers.
  • Collaborated with our AFP president to guide weekly chapter meetings.
  • Contributed to and provided feedback on outreach and networking strategies.

Oakland University
Auburn Hills, MI

Teaching Assistant Intern
09.2020 - 12.2020

Job overview

  • Graded homework and offered feedback to students.
  • Collected and critically analyzed various sources of information to provide students with accurate and current data.
  • Collaborated with the professor throughout the semester to adjust the course material and structure as needed.
  • Supervised interactions among 28 students in online discussion boards.

Michigan Humane Society
Rochester, MI

Volunteer
05.2018 - 07.2019

Job overview

  • Assisted with center maintenance and walked the shelter’s dogs.
  • Trained dogs under the guidance of certified trainers.

Education

Oakland University
Auburn Hills, MI

Bachelor of Arts from Women And Gender Studies

University Overview

  • Graduated cum laude.
  • Dean's list fall semester of 2018 and winter semester of 2019.
  • 2019 Mary Van Sell Scholarship Recipient.
  • 2023 Leadership Recognition Award

Capstone Project

Created and carried out an IRB approved research project that used interview based methods to examine the impact Oakland University's Gender and Sexuality Center had on students and the ways in which the organization could be improved to better suit the students' needs.

Timeline

Volunteer

Haven Shelter & Service
09.2022 - Current

Vice President

AFP Oakland University Chapter
09.2022 - 04.2023

Delivery Support Team Lead

Gardner-White Furniture
09.2020 - Current

Teaching Assistant Intern

Oakland University
09.2020 - 12.2020

Volunteer

Michigan Humane Society
05.2018 - 07.2019

Oakland University

Bachelor of Arts from Women And Gender Studies

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Samantha Young