Samantha (Sam) Gentil
Amelia
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
TriHealth Inc.
07.2022 - Current
- Patient Care: Prepared patients for examinations by taking vital signs, documenting medical history, and ensuring comfort.
- Procedure Assistance: Assisted healthcare providers during routine exams and minor medical procedures.
- Specimen Collection: Collected and prepared laboratory specimens, including blood draws, urinalysis, and other tests, ensuring adherence to safety protocols.
- Medication Administration: Administered prescribed medications and injections under the direction of physicians or nurses.
- Equipment Management: Sterilized medical equipment and ensured examination rooms were stocked with necessary supplies.
- Patient Scheduling: Scheduled appointments, managed patient flow, and coordinated follow-up care.
- Insurance Coordination: Verified patient insurance information and assisted with billing inquiries.
- Electronic Medical Records (EMR): Accurately recorded patient information and updated medical records using EMR systems like Epic or Cerner.
- Communication: Acted as a liaison between patients and healthcare providers, delivering clear and compassionate communication.
Direct Support Professional
Empowering People Inc
08.2021 - 08.2023
- Uphold individual rights and maintain confidentiality in all interactions.
- Serve as a role model, fostering positive teamwork and assisting with staff development and training as assigned.
- Review, understand, and implement individual service plans and organizational policies and procedures.
- Communicate pertinent medical information to nurses and follow their instructions accurately.
- Stay vigilant to changes in individuals’ behavior or physical condition and report them to the immediate supervisor.
- Support individuals in meeting daily living needs, including nutrition, hygiene, exercise, communication, and socialization skills.
- Provide assistance with personal care tasks such as bathing, grooming, dressing, and participating in family-style dining, while encouraging self-reliance.
- Help maintain a clean, organized, and safe home environment for individuals.
Patient Care Technician
DAVITA DIALYSIS KIDNEY CARE
03.2020 - 08.2021
- Welcome patients into the treatment area and prepare them for dialysis.
- Record pre- and post-dialysis vitals, including weight, temperature, and blood pressure.
- Document observations and dialysis procedures on flow sheets accurately.
- Monitor and report vital signs, collect blood samples, and prepare them for shipment.
- Review dialysis orders and assess patients’ physical and mental conditions, providing relevant data to the care team.
- Administer hemodialysis under RN supervision, monitor critical vital signs, and document all activities.
- Maintain and troubleshoot dialysis machines, including cleaning and disinfection according to protocol.
- Assist in patient education on fistula and wound care under RN guidance.
- Ensure compliance with state, federal, and DaVita policies, including quality assurance and safety standards.
- Report inventory needs and participate in quality improvement and cost containment efforts.
Phone/Chat Representative
Newegg Inc
07.2018 - 12.2019
- Help customers across customer service mediums: chat/email (Primary channels), Phone (if needed)
- Communicating thoughtful, personalized solutions to ensure the customer can successfully move forward
- Provide a positive customer service experience, in line with brand tone and volumes
- Tailor the experience and support style you take on to fit the customer's role, personality, and background
- Document and respond to web tickets efficiently as well as reporting any issues to appropriate teams within the company
Volunteer
Special Needs Program
02.2015 - 09.2018
- Assisted in adaptive sports programs for children and adults with developmental disabilities, providing encouragement and ensuring participants were engaged during activities.
- Provided respite care to families by offering one-on-one interaction, companionship, and support to children and adults with special needs.
- Supported community events raising awareness for individuals with disabilities by managing activity stations, welcoming participants, and fostering an inclusive environment.
Electronics Team Member
Target
11.2016 - 07.2018
- Helping provide a fast, fun, and friendly customer service while selling a vast variety of store products and store promotions, driving sales, working as a team, I have been recognized as employee of the month and have also been recognized in morning group huddles
- I helped electronics become #1 multiple times in selling attachments and insurance and sometimes as high as #2 in a district of50-60 stores
- I produce a high conversion in promoting Target Red Cards (Credit cards)
- Build relationships with guest to ensure their business once more
- Greet guest with a timely manner and making sure to understand what they need and want
Sandwich Artist
Subway
03.2015 - 11.2016
- Greet guests cheerfully and assist with order preparation.
- Explain menu items clearly and accurately to guests.
- Operate the cash register, process payments, and provide correct change.
- Follow Cash-In Procedure to account for money and inventory during shifts.
- Prepare food neatly, promptly, and according to established guidelines.
- Restock sandwich unit supplies to maintain readiness throughout the shift.
- Adhere to food handling, safety, and sanitation standards during preparation, service, and cleanup.
- Clean and maintain restaurant areas using the 3-step cleaning method for a tidy, professional appearance.
- Ensure professional grooming and appearance as per company standards.
- Complete light paperwork and other assigned duties as needed.
Volunteer
Coastal Cleanup Program
05.2013 - 06.2016
- Participated in organized beach cleanup events to promote environmental conservation and maintain safe, clean public spaces.
- Collaborated with local groups to remove debris, sort recyclables, and educate participants on reducing ocean pollution.
- Assisted in coordinating volunteer efforts by distributing supplies, managing logistics, and ensuring proper waste disposal.
Education
No Degree - General Studies
East Lost Angeles College
Monterey, CAAssociate of Applied Science - Nursing
Good Samaritan College of Nursing And Health Science
Cincinnati, OH04-2025
High School Diploma -
Montebello High School
Montebello, CA06-2016
Skills
- Strong interpersonal and communication skills, with a focus on providing excellent customer service
- Experience in handling customer inquiries and resolving issues in high-pressure environments
- Proficient in live chat support and call center operations, offering timely assistance and solutions
- Typing speed of 88 WPM with high accuracy
- Proficient in using various computer systems and software, including medical records management and office productivity tools
- Familiar with laboratory information management systems and medical data entry
- Solid sales experience with a strong track record of achieving sales targets and promoting products
- Skilled in visual merchandising and creating appealing product displays to maximize sales potential
- Direct patient care experience, including assistance with daily activities and medical support in a clinical setting
- Familiarity with dialysis processes and medical procedures in both clinical and laboratory environments
- Knowledgeable in maintaining patient records, managing sensitive medical information, and ensuring compliance with healthcare regulations
- Bilingual, with fluency in [specify language], enhancing communication with diverse patient and customer populations
- Goal-oriented and driven to meet personal and organizational objectives
- Strong writing skills for documentation, correspondence, and detailed reporting
Languages
Spanish - Fluent
English - Fluent
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Timeline
Medical Assistant
TriHealth Inc.
07.2022 - Current
Direct Support Professional
Empowering People Inc
08.2021 - 08.2023
Patient Care Technician
DAVITA DIALYSIS KIDNEY CARE
03.2020 - 08.2021
Phone/Chat Representative
Newegg Inc
07.2018 - 12.2019
Electronics Team Member
Target
11.2016 - 07.2018
Sandwich Artist
Subway
03.2015 - 11.2016
Volunteer
Special Needs Program
02.2015 - 09.2018
Volunteer
Coastal Cleanup Program
05.2013 - 06.2016
No Degree - General Studies
East Lost Angeles College
Associate of Applied Science - Nursing
Good Samaritan College of Nursing And Health Science
High School Diploma -
Montebello High School
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