Samantha Sanchez-Cantu
Las Vegas,NV
Summary
I am a self sufficient hospitality professional with experience in delivering exceptional guest services and maintaining high standards. I deliver a strong focus on teamwork and adaptability, ensuring smooth operations and positive outcomes. I have developed my skills in providing a comforting environment, handling conflict resolution, and multitasking with reliable efficiency that supports any situation. I am open minded to all forms of criticism to improve myself and refining my performance through hands on work.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Barista
- Mandalay Bay Resort & Casino Las Vegas - Starbucks
02 2025 - Current
- Demonstrated proficiency in operating espresso machines with precision and care.
- Built strong relationships with customers, handled regular orders to maintain rapport and loyalty.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Maintained clean, organized cafe workspaces, enabling co-workers to readily locate required supplies.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Used excellent memorization skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Assisted in inventory control measures for effective stock management.
Sales Associate
- Mars Inc Showcase Mall, Vegas Blvd - M&M's World
10.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Quickly adapted to all procedures on registers, calls on communication equipment, knowledge of the brand and its impact
Event Barista
- Mothership Coffee - Allegiant Stadium
11.2025 - Current
- Prepared beverages, inputted orders at register and handled orders in fast-paced environment, maintaining consistency and prompt customer satisfaction.
- Managed and did regular inventory level check, ensuring timely restocking of supplies to meet customer demand and fit booth capabilities
- Actively observing the floor to notice any support my team members may need
Concierge
- First Service Residential - The Ogden
01 2025 - 04.2025
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Addressed resident inquiries with timely and professional responses via phone, email and in-person interactions
- Offered friendly and efficient service to residents, handled challenging situations with ease
- Ability to Work Under Pressure
- Maintained high level of professionalism and discretion when dealing with guests
- Effective Time Management
- Utilized variety of organizational and communication skills to drive resident satisfaction
- Maintained accurate and up-to-date records of guest information
- Computer Skills
- Greeted guests upon arrival by providing warm welcome
- Ability to take constructive criticism, handled resident complaints to satisfy and retain guests.
Shift Leader
Wingstop
08 2024 - 01 2025
- Daily up-sell products to customers, helped improve and meet company targets each shift
- I assisted in improving our surveys greatly for reviews and expectations from our management
- I have bonded greatly with outside customers that help improve customer experiences, and bringing more potential regulars
- Streamlined order processing, improving customer service efficiency during peak hours
- Managed inventory levels, minimizing waste through effective stock rotation practices
Hostess
DW Bistro
12.2021 - 06.2022
- Daily tasks were helping with setting up the restaurant for the day, folding silverware, polished silverware, preparing condiments, readying tables for incoming reservations
- Cleaning the lobby from front to back such as the tables, floors, windows, and furniture
- Setup the floor for waiters, having me replace furniture in designated spots or rearranging for large parties
- Inputting customers reservations through the phone
- Maintained product inventory by restocking low supplies to ensure a flow of business
- Providing a friendly, welcoming vibe when customers entered or left
Education
High School Diploma -
Sierra Vista
8100 W Robindale Rd05.2024
Skills
- Attention to detail
- Friendly and outgoing
- Adaptive
- Hospitality service expertise
- Conflict mediation
- Self sufficient
- Engaging Learner
- Team collaboration
- Positive and professional
Certification
- Southern Nevada Food Handlers Card
Timeline
Event Barista
- Mothership Coffee - Allegiant Stadium
11.2025 - Current
Sales Associate
- Mars Inc Showcase Mall, Vegas Blvd - M&M's World
10.2025 - Current
Hostess
DW Bistro
12.2021 - 06.2022
High School Diploma -
Sierra Vista
Barista
- Mandalay Bay Resort & Casino Las Vegas - Starbucks
02 2025 - Current
Concierge
- First Service Residential - The Ogden
01 2025 - 04.2025
Shift Leader
Wingstop
08 2024 - 01 2025