Samantha Skerritt
Cleveland
Summary
Dynamic and results-driven professional with extensive experience at Sam's Club, excelling in customer service and sanitation practices. Proven ability to enhance team productivity and maintain quality control, while effectively handling customer inquiries. Skilled in meat weighing and labeling, demonstrating critical thinking to resolve issues promptly and ensure client satisfaction.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Meat Cutter/Meat Wrapper
Sam's Club
05.2024 - Current
- Learned proper meat cutting techniques and safety protocols.
- Assisted in maintaining cleanliness and organization of work area.
- Handled inventory management by labeling and storing products appropriately.
- Collaborated with team members to ensure efficient workflow during busy periods.
- Supported customer service by packaging orders accurately and promptly.
- Adapted quickly to new tasks and responsibilities in fast-paced environment.
- Assisted in developing operational workflows to enhance team productivity.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Adhere to safety and cleanliness standards and maintained equipment.
- Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
Rotisserie Associate
Sam's Club
05.2024 - Current
- Executed daily operational tasks to support team efficiency and project timelines.
- Coordinated communication between departments to ensure alignment on project goals.
- Developed and maintained project documentation for clarity and consistency.
- Monitored project progress, identifying potential obstacles and proposing solutions.
- Adapted quickly to changing priorities while maintaining attention to detail in deliverables.
- Rotated product to insure freshness.
- Prepared and cooked chickens to safety standards.
- Packaged and labeled product for sale.
- Maintained a clean and safe work space.
Health Insurance Sales Agent
DialAmerica/ Aucera
09.2017 - 04.2024
- Educated clients on health insurance options to ensure informed decision-making.
- Developed personalized coverage plans based on individual health needs and budget considerations.
- Provided ongoing support to policyholders, addressing inquiries and resolving issues promptly.
- Utilized CRM software to track client interactions and streamline the sales process effectively.
- Conducted market research to identify trends and improve competitive positioning of insurance products.
- Trained new team members on product knowledge and sales techniques for improved team performance.
- Assisted in resolving claim disputes between insurance providers and customers, ensuring fair outcomes for all parties involved.
- Provided exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Participated in ongoing professional development opportunities such as webinars or workshops to increase product knowledge and sales skills.
- Developed strong relationships with clients through excellent communication and personalized service.
- Expanded clientele base through targeted prospecting efforts such as cold calling, networking events, and referrals from satisfied customers.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Resolved customer inquiries and issues efficiently using CRM systems.
- Trained new representatives on call handling protocols and best practices.
- Enhanced customer satisfaction through effective communication and problem-solving skills.
- Monitored call metrics to identify areas for process improvement.
- Collaborated with team members to streamline workflows and reduce response times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
Deli Associate
Walmart
08.2015 - 07.2017
- Prepared deli meats and cheeses to ensure freshness and quality for customer satisfaction.
- Assisted customers in selecting products, providing knowledgeable recommendations based on preferences.
- Maintained cleanliness and organization of deli area, adhering to food safety regulations and standards.
- Operated slicers, scales, and food preparation equipment efficiently while demonstrating safe practices.
- Trained new team members on proper product handling and customer service techniques for optimal performance.
- Implemented inventory control measures to track stock levels and reduce waste effectively.
- Collaborated with team members to streamline service processes, enhancing overall customer experience.
- Resolved customer inquiries and complaints promptly, promoting a positive shopping environment consistently.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
- Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Created appealing food arrangements for party trays and specialized orders.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Offered product samples to customers, generating additional sales through taste-testing.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Call Center Representative
DialAmerica/ Aucera
09.2013 - 08.2015
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Maintained accurate records of customer interactions using CRM software.
- Trained and mentored new team members on best practices and procedures.
- Collaborated with cross-functional teams to enhance service delivery and resolve escalated issues.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Documented and detailed calls and complaints using call center's CRM database.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
Cashier/Fast Food Worker
Various Restaurants
06.2010 - 09.2013
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, ensuring satisfaction and loyalty.
- Trained new cashiers on operational procedures and customer service best practices.
- Implemented inventory management techniques to reduce stock discrepancies at registers.
- Resolved customer complaints swiftly, fostering positive relationships and repeat business.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Reduced processing errors by meticulously following transaction procedures.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Trained new employees in safety protocols and efficient service techniques.
- Ensured compliance with health and safety regulations at all times.
- Developed strategies to reduce waste and improve resource management.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
- Made change and returned correct cash and coin to patrons.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Assisted with preparing salads and cold food items.
- Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
- Trained new staff on operational procedures, ensuring consistency in service delivery.
- Assisted in inventory management, ensuring availability of all necessary ingredients and supplies.
- Streamlined drive-thru operations to minimize wait times, enhancing customer convenience.
- Maintained strict adherence to health and safety regulations, contributing to safe dining environment.
- Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
Education
High School Diploma -
Streetsboro High School
Streetsboro, OHSkills
- Sanitation practices, food and workplace safety
- Meat weighing and labeling
- Cross-contamination prevention
- Quality control and health code compliance
- Waste reduction
- Customer service abilities
- Computer applications
- Critical thinking
- Data entry and records maintenance
- Professional telephone demeanor
- Complaint handling
- Retail management background
Timeline
Meat Cutter/Meat Wrapper
Sam's Club
05.2024 - Current
Rotisserie Associate
Sam's Club
05.2024 - Current
Health Insurance Sales Agent
DialAmerica/ Aucera
09.2017 - 04.2024
Deli Associate
Walmart
08.2015 - 07.2017
Call Center Representative
DialAmerica/ Aucera
09.2013 - 08.2015
Cashier/Fast Food Worker
Various Restaurants
06.2010 - 09.2013
High School Diploma -
Streetsboro High School