Samantha Santiago
Ossining
Summary
A fast learner who thrives in structured environments with extensive background providing excellent customer service. I’m committed to leveraging my experience, quick learning, and collaborative approach to add value to your team.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Cashier/Receptionist
DARCARS BMW of Mount Kisco
Mount Kisco
08.2025 - Current
- Processed customer transactions efficiently at a luxury automotive dealership.
- Oversaw loaner vehicle inventory, maintenance status, and cleanliness, ensuring compliance with BMW standards and dealership policies.
- Provided exceptional customer service by explaining loaner agreements, handling concerns, and resolving issues efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Waitress
The 19th Hole Bar And Grill
Ossining
09.2024 - 11.2025
- Selected as an initial staff member during restaurant opening; leveraged personal and professional connections to help establish early customer traffic and build repeat business.
- Handled customer inquiries and resolved issues with professionalism and care.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
Waitstaff Manager
The Tavern At Croton Landing
Croton
08.2021 - 03.2025
- Supervised waitstaff to ensure high-quality service during busy shifts.
- Trained new team members on service standards and restaurant procedures.
- Monitored dining area for cleanliness and guest satisfaction.
- Collaborated with kitchen staff to streamline food service processes.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH 01.2020 - 05.2023
Skills
- Strong ability to quickly understand what others need from an interaction and respond appropriately and effectively
- Highly reliable with a structured, process-driven approach to daily responsibilities
- Clear, confident communicator with strong interpersonal skills and attention to tone, clarity, and professionalism
- Fast learner with the ability to quickly adapt to new systems, environments, and responsibilities
- Strong networker with the ability to build and maintain relationships that generate new business and repeat customers
Languages
Spanish
Elementary
Accomplishments
- I graduated Summa Cum Laude from SNHU with a 3.9 GPA.
- I completed a research project in collaboration with a local organization and assisted in the planning and execution of a fundraising event on its behalf.
Affiliations
- I was in various clubs such as the, human services club, the health and wellness club, and the mindfulness club.
- Member of the SNHU Society of Leadership and Success
- Completed Girl Scouts and continued to assist with girl scout events, and eventually assisting in leading a troop!
- Played premier league soccer from 2012-2018.
Websites
Certification
- Bachelors Degree in Human Services with a concentration on Children and Family Services.
References
References available upon request.
Timeline
Cashier/Receptionist
DARCARS BMW of Mount Kisco
08.2025 - Current
Waitress
The 19th Hole Bar And Grill
09.2024 - 11.2025
Waitstaff Manager
The Tavern At Croton Landing
08.2021 - 03.2025
Bachelor of Arts - Human Services
Southern New Hampshire University
01.2020 - 05.2023