Samantha Toal

Charge RN

• Managed a 34 bed progressive careunit with varying patient to nurse ratios. Managed up to 20 staff on shift.
• Coordinated patient placement, improving patient flow, reducing wait times, and balancing appropriate nursing assignments.
• Collaborated with interdisciplinary teams to optimize patient care delivery, discharge planning, and to implement quality improvement initiatives and metrics.

Assistant Manager

• Assisted in the management of staffing, scheduling, and timekeeping for around 80 employees.
• Implemented process improvements that enhanced efficiency and safety in patient care through projects using IDPDSA improvement method.
• Improved patient satisfaction by handling queries and concerns with empathy and professionalism through patient leadership rounding.
• Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
• Scheduled, interviewed, and hired staff into various roles.
• Assisted with managing incident reports, quality improvement, and safety concerns.

• Assumed any roles on the PCU unit including, bedside RN, preceptor, Flex RN, Charge RN, UBC Council President, Mentor, Super User, HUC, Monitor Tech, and Committee member for various hospital committees.
• Held PCCN Certification for 3 years.
• BLS/ACLS Certified
• Administered medications and treatments per physician orders and established protocols.
• Collaborated with interdisciplinary teams to develop and implement patient care plans.
• Educated patients and families on health management, disease prevention, and medication adherence.
• Monitored vital signs and recognized changes in patient conditions to ensure timely interventions in a progressive care environment.

• Helped manage financial advising office.
• Electronically filed and submitted personal and financial documents.
• Answered phone calls to ensure timely response and client satisfaction
• Greeted clients arriving for appointments.
• Managed business website and social media platforms.