Samantha Upton
Summary
Friendly food industry server proficient at creating positive consumer experiences that lead to return business. Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience. Noted for prompt attention and respectful demeanor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Associate
Walmart
10.2022 - 01.2024
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Apparel Team Lead
Walmart
06.2023 - 10.2023
- Improved customer satisfaction by providing superior service and product knowledge to assist customers in making informed decisions.
- Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
- Streamlined inventory management processes by effectively tracking incoming shipments and updating stock levels accordingly.
- Boosted sales performance through regular team training sessions on effective selling techniques and product features.
- Implemented creative merchandising strategies to highlight promotional items and drive sales growth.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Server
Chili's Restaurant
03.2022 - 10.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bar Server
Moab Brewery
03.2021 - 01.2022
- Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
- Safeguarded patron well-being by monitoring alcohol consumption levels and arranging alternative transportation when necessary.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Strengthened relationships with regular patrons through personalized interactions while maintaining professional boundaries.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Answered customers' questions, recommended items, and recorded order information.
Server and Bartender
The Spoke On Center Street
03.2019 - 03.2020
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Front Desk Receptionist
Alta Peruvian Lodge
10.2017 - 04.2018
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
River Raft Guide
Three River Whitewater
03.2015 - 09.2017
- Increased customer satisfaction by swiftly addressing concerns and adapting trip itineraries to suit individual needs.
- Contributed to team success by effectively coordinating with fellow guides and support staff for seamless operations.
- Collaborated with management to implement best practices for river rafting tours, elevating service quality across all trips.
- Ensured top-notch client care by closely monitoring weather conditions and making adjustments as needed for optimal rafting experiences.
- Demonstrated strong problem-solving abilities during unexpected situations while guiding groups downriver.
- Utilized expert-level navigation skills to safely guide clients through various river conditions, ensuring an enjoyable and safe experience.
Dining Room Server
Alta Peruvian Lodge
10.2016 - 04.2017
- Achieved seamless transitions between courses by closely monitoring table progression throughout meals ensuring timely removal of used dishes and utensils.
- Demonstrated a strong work ethic and punctuality, contributing to overall team success through positive attitude and dedication to the role.
- Set up banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Answered guest questions about event plans and food service choices.
- Adjusted service based on customer requests and kitchen readiness.
Education
High School Diploma -
Crystal River High School
Crystal River, FLSkills
- Workplace Safety
- Customer Interaction
- Strategy Development
- Customer Engagement
- Product Merchandising
- POS System Operation
Timeline
Apparel Team Lead
Walmart
06.2023 - 10.2023
Associate
Walmart
10.2022 - 01.2024
Server
Chili's Restaurant
03.2022 - 10.2022
Bar Server
Moab Brewery
03.2021 - 01.2022
Server and Bartender
The Spoke On Center Street
03.2019 - 03.2020
Front Desk Receptionist
Alta Peruvian Lodge
10.2017 - 04.2018
Dining Room Server
Alta Peruvian Lodge
10.2016 - 04.2017
River Raft Guide
Three River Whitewater
03.2015 - 09.2017
High School Diploma -
Crystal River High School
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