Samantha Y. Henderson
Detroit,MI
Summary
Collaborative, analytical and communicative Project Lead with 20 years' experience in the successful delivery and execution of multi-million dollar projects within programs. Proficient in strategic planning, prioritizing projects, financial analysis and stakeholder communication to align with corporate objectives. Enthusiastically seeking to leverage my experience and commitment to driving excellence in IT projects and programs.
Overview
25
25
years of professional experience
1
1
Certification
Work History
IT Project Coordinator / Change Delivery Associate
Comerica Bank
04.2024 - Current
- Led and managed cross-functional technical projects through deployment, coordinating stakeholders and deliverables under aggressive timelines.
- Provide administrative support within the Commercial Lending and Payments department including scheduling and scribing meetings, to streamline project and program initiatives.
- Facilitate communication between management and vendors, ensuring efficient project execution and timely resolution of issues.
- Track project risks, issues, and resource allocation using Clarity and Excel, maintaining up-to-date project status for stakeholders.
- Proactively identify and follow-up with action items for vendors and internal teams for task completion.
- Track and update defects using JIRA, ensuring timely follow-ups.
- Identify deliverables and ensure placement in SharePoint for gate and milestone closures.
- Coordinate onboarding activities to include ordering equipment and ensuring necessary software was available for new hires.
Senior IT Project Coordinator
Blue Cross Blue Shield of MI via Contract
01.2011 - 11.2023
- Assisted in the governance of IT infrastructure projects/programs for the Project Management Office, Enterprise Project Management, HMO Office, Medicare Advantage, Business Systems & Interfaces, Membership Interfaces, ICD-10, Dental Migration, National Healthcare Reform, EOB (Explanation of Benefits) and NASCO Finance Departments.
- Implement and ensure project governance policies and procedures within the Project and Enterprise Management Offices.
- Managed comprehensive audits of project SharePoint sites and deliverables to ensure adherence to state and company regulations, identifying and rectifying potential violations promptly to align with MAR and CMS regulations.
- Recommend corrective action during project audits. Coach and mentor existing resources and new hires to ensure adherence to project management methodologies and PMO processes.
- Collaborate with cross-functional teams (internal and external) during Scrum, team meetings and daily stand-ups, ensuring effective communication and alignment of project goals.
- Prepare and facilitate meetings with stakeholders to give updates on project accomplishments and impediments.
- Analyze, evaluate and monitor multi-million dollar forecasts and budgets, identifying areas of improvement.
- Use PlanView, Power BI and Excel to develop and maintain project plans, risk management plans and burn reports to effectively share status, forecasts and budgets with stakeholders and senior management.
- Define and scribe project and program requirements during live calls with internal and external clients while addressing inquiries and concerns to maintain a collaborative and transparent environment.
- Used JIRA to manage requirements, backlog grooming, plan sprints and collaborate with team members to analyze project performance.
National Project Coordinator / Resource Manager
TEKsystems
08.2005 - 11.2009
- Responsible for the coordination of IT projects to include First Horizon Bank, IBM, Intercontinental Hotels, Liberty Mutual, T-Mobile, Regions Bank and the United States Air Force Base
- Managed time and expenses for local and international technicians
- Successfully managed and coordinated domestic and international travel for over 20 IT professionals
- Oversaw project logistics including air travel, rental car reservations, hotel accommodations and expenses
- Fulfilled technician tasks to minimize budget impacts by traveling to client sites to implement new Project Management Systems
- Acted as liaison between IT professionals and managers to communicate grievances and concerns
- Assisted Project Managers in timely completion of projects
- Developed processes, training documentation and project plans for each initiative
- Responsible for escalation of issues and risks
Project Coordinator
SunTrust Bank, Inc
06.2005 - 08.2005
- Responsible for Quality Assurance and procedure writing for the Credit Risk Management Department.
- Coached, supervised and motivated project team of 20 by providing direction and support to achieve project goals.
- Facilitate communication between employees and leadership.
- Coordinated meetings for the Vice President of the department and over 30 stakeholders throughout multiple regions.
- Provided management assistance and counseling to internal clients.
Robotics Administrative Assistant
ALBAH Manufacturing Technologies Corp
05.2004 - 06.2005
- Responsible for all office and shop operations for FANUC robots and robotic equipment.
- Oversaw all financial aspects and ensured adherence to allocated funds.
- Collaborated with vendors to negotiate favorable terms and conditions.
- Prepared and submitted comprehensive proposals for vendor and inventory management.
- Managed office logistics including office supplies, equipment and facility maintenance.
- Assisted in the preparation and distribution of project reports, documentation and presentations.
- Sought funding and inclusion for small business and supplier diversity endeavors.
- Coordinated meetings, events and travel arrangements for the Vice President of the company.
- Proofread and audit documents for accuracy before publishing.
- Used Clarity to track deliveries, manage quotes and invoicing.
Commercial Teller
Comerica Bank
02.2001 - 12.2002
- Assisted business and personal clients with banking services to include cash and check transactions, deposits, withdrawals and funds transfers for commercial and personal accounts.
- Educated business customers on various banking products and services to meet their financial needs.
- Successfully balanced cash drawer and secured bank assets daily.
- Replenished and balanced ATM, ensuring a consistent and secure cash supply.
- Onboard and train new hires.
- Successfully met monthly sales goals and the recipient of many awards: ECE (Exceeding Customer Expectations), Sponsor Training Award, ROAR (Recognizing Outstanding Achievements and Results), and the STAR Award (Superstructure Team Award Recognition) for exceeding sales goals.
Education
No Degree - Project Management
Project Management Training Institute
Southfield, MI10.2016
Associate Degree - Business Management
Lewis College of Business
Detroit, MI05.2005
Skills
- Project Management
- Budget Analysis
- JIRA
- Problem Solving
- SharePoint
- Clarity
- Agile & Waterfall Methodology
- Change Management
- Meeting Facilitation
- Risk Management
- Stakeholder Engagement
- ServiceNow
- Audit & Quality Management
- Detail Oriented & Analytical
- Microsoft Project
- Resource Planning
- Vendor Management
- Qtest
Certification
DELL Client DMS Softskills Certification
Timeline
IT Project Coordinator / Change Delivery Associate
Comerica Bank
04.2024 - Current
Senior IT Project Coordinator
Blue Cross Blue Shield of MI via Contract
01.2011 - 11.2023
National Project Coordinator / Resource Manager
TEKsystems
08.2005 - 11.2009
Project Coordinator
SunTrust Bank, Inc
06.2005 - 08.2005
Robotics Administrative Assistant
ALBAH Manufacturing Technologies Corp
05.2004 - 06.2005
Commercial Teller
Comerica Bank
02.2001 - 12.2002
Associate Degree - Business Management
Lewis College of Business
No Degree - Project Management
Project Management Training Institute