SAMANTHIA GARLAND
Marietta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Schindler Elevator Corporation
Atlanta , GA
01.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
Customer Service Representative
Schindler Elevator Corporation
Atlanta , GA
01.2022 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Appraisal Support
Movement Mortgage
Chesapeake , VA
07.2019 - 12.2022
- Maintained up-to-date knowledge of industry standards, regulations, and best practices through continuous professional development initiatives
- Developed and implemented business strategies to achieve business goals and stay competitive
- Enhanced appraisal accuracy by streamlining processes and implementing standardized procedures
- Assisted appraisers in completing assignments efficiently through effective coordination and communication
- Ensured timely completion of appraisal reports by closely monitoring deadlines and tracking progress
Front Office Manager
Norfolk State University Dept. Of Engineering
Norfolk , VA
09.2014 - 05.2019
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores
- Managed daily room inventory to maximize occupancy rates and revenue generation
- Implemented staff training programs, improving employee performance and team cohesion
Education
Masters In Urban Affairs -
Norfolk State University
Norfolk, VABusiness Management -
Norfolk State University
Norfolk, VASkills
- Consultative Sales
- Data Entry
- Product Knowledge
- Report Generation
- Data Analysis
- SAP
- Microsoft Office Suite
- Microsoft Excel Mastery
- Task Prioritization
Timeline
Customer Service Representative
Schindler Elevator Corporation
01.2023 - Current
Customer Service Representative
Schindler Elevator Corporation
01.2022 - 09.2024
Appraisal Support
Movement Mortgage
07.2019 - 12.2022
Front Office Manager
Norfolk State University Dept. Of Engineering
09.2014 - 05.2019
Masters In Urban Affairs -
Norfolk State University
Business Management -
Norfolk State University
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