SAMANTHIA GARLAND
Marietta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Schindler Elevator Corporation
Atlanta, GA
01.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
Customer Service Representative
Schindler Elevator Corporation
Atlanta, GA
01.2022 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Appraisal Support
Movement Mortgage
Chesapeake, VA
07.2019 - 12.2022
- Maintained up-to-date knowledge of industry standards, regulations, and best practices through continuous professional development initiatives
- Developed and implemented business strategies to achieve business goals and stay competitive
- Enhanced appraisal accuracy by streamlining processes and implementing standardized procedures
- Assisted appraisers in completing assignments efficiently through effective coordination and communication
- Ensured timely completion of appraisal reports by closely monitoring deadlines and tracking progress
Front Office Manager
Norfolk State University Dept. Of Engineering
Norfolk, VA
09.2014 - 05.2019
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores
- Managed daily room inventory to maximize occupancy rates and revenue generation
- Implemented staff training programs, improving employee performance and team cohesion
Education
Masters In Urban Affairs -
Norfolk State University
Norfolk, VABusiness Management -
Norfolk State University
Norfolk, VASkills
- Consultative Sales
- Data Entry
- Product Knowledge
- Report Generation
- Data Analysis
- SAP
- Microsoft Office Suite
- Microsoft Excel Mastery
- Task Prioritization
Timeline
Customer Service Representative
Schindler Elevator Corporation
01.2023 - Current
Customer Service Representative
Schindler Elevator Corporation
01.2022 - 09.2024
Appraisal Support
Movement Mortgage
07.2019 - 12.2022
Front Office Manager
Norfolk State University Dept. Of Engineering
09.2014 - 05.2019
Masters In Urban Affairs -
Norfolk State University
Business Management -
Norfolk State University
Similar Profiles
Timothy MossTimothy Moss
District Operations Manager at Schindler Elevator CorporationDistrict Operations Manager at Schindler Elevator Corporation
Avery MoroneyAvery Moroney
Associate Project Manager at Schindler Elevator CorporationAssociate Project Manager at Schindler Elevator Corporation
Beverly DaymanBeverly Dayman
Workers Compensation Manager at Schindler Elevator CorporationWorkers Compensation Manager at Schindler Elevator Corporation
Kyle Williams DuManoirKyle Williams DuManoir
Elevator Constructor at Schindler Elevator Corporation(2018-Current))Elevator Constructor at Schindler Elevator Corporation(2018-Current))
Jose WadeJose Wade
People and Culture Business Partner at DoximPeople and Culture Business Partner at Doxim