Samanthia Haswell
Eden,NC
Summary
Experienced results-driven customer service professional with over 6 years of experience in remote environments, specializing in resolving account and service-related issues. Proficient in managing inbound and outbound communications via email and chat. Committed to achieving high customer satisfaction and supporting business objectives through effective conflict resolution strategies.
Overview
9
9
years of professional experience
Work History
Remote Data Entry Specialist
RPM Healthcare
Eden, North Carolina
03.2023 - Current
- Entered patient data into electronic health record systems.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Managed incoming calls, promptly directing inquiries to relevant departments.
- Prepared detailed reports using Microsoft Office applications, including Excel, Word, and PowerPoint.
- Coordinated scheduling for meetings, conferences, interviews, and other events.
- Resolved customer complaints efficiently through excellent service delivery.
- Organized files, updated customer information, and generated reports as requested.
Remote customer service representative
Maximum Healthcare
, NC
01.2019 - 11.2024
- Assisted patients with scheduling appointments and managing healthcare inquiries.
- Resolved customer issues through effective communication and problem-solving techniques.
- Uses a computerized system for tracking, information gathering, and troubleshooting.
- Answer incoming calls, emails, chats, SMS texts, and provide assistance in scheduling vaccines or sending out kits from the general public, clinicians, and government officials.
- Maintained confidentiality of sensitive information and documents.
- Updated and processed customer and billing information, as well as programming changes, and equipment upgrades.
Remote Customer service representative
Liberty Mutual
Chandler, Arizona
04.2017 - 12.2023
- Assisted customers with policy inquiries and claims processing.
- Educated customers on insurance products and coverage options available.
- Uses de-escalation tactics, and when necessary, escalates to the appropriate team.
- Manages and utilizes time effectively to ensure the department meets required service levels for improved customer satisfaction results.
- Utilizes technical systems effectively and efficiently, including desktop, call center-specific phone systems, and has required internet connectivity.
- Understands aspects of billing systems as they pertain to policy coverage
Education
High School Diploma -
Brittain Academy
High Point, NC02-2018
Skills
- Data entry
- Reporting proficiency
- Customer service
- Adobe and Flash proficiency
- Typing speed 40 WPM
- Active listening
- Time management
- Computer literacy
- Conflict resolution
- Call management
- Microsoft Office proficiency
- Complaint resolution
- Quality control
- Appointment scheduling
Timeline
Remote Data Entry Specialist
RPM Healthcare
03.2023 - Current
Remote customer service representative
Maximum Healthcare
01.2019 - 11.2024
Remote Customer service representative
Liberty Mutual
04.2017 - 12.2023
High School Diploma -
Brittain Academy