Samanthy Phillips Amaral
Siloam Springs,AR
Summary
Adept at enhancing customer satisfaction and streamlining service processes, I leveraged my analytical thinking and exceptional communication skills at Twilight Medical - Just Hand It Over to significantly improve service efficiency.
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
16
16
years of professional experience
Work History
Service Coordinator
Twilight Medical - Just Hand It Over
12.2023 - 01.2025
- Served as a primary point of contact and establishing trust with clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Streamlined service coordination processes for improved team productivity and response times.
- Assessed and calculated bid based on each job parameters.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Customized service offerings to meet unique needs of key clients, enhancing client satisfaction and loyalty.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
Peer Mentor
H.o.u.s.e. Inc.
01.2023 - 01.2024
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
- Enhanced peer understanding by providing one-on-one mentoring and support.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Created individualized mentoring plans for mentees, promoting personal growth and development.
- Supervised mentees during office hours and on trips.
- Provided transportation to meetings
- Strengthened community among peers, organizing group outings and social events.
Michael Kors Brand Champion
Dillards Department Store
02.2018 - 12.2019
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Tagged and prepared new merchandise for retail sales.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
- Ensured optimal product presentation through regular maintenance, cleaning, and organizing of retail space.
- Monitored industry trends, staying informed about new developments in retail pricing strategies and technologies.
- Trained associates on product specifications, merchandising, counter organization and retail sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Store Manager
Journeys Shoe Store
10.2015 - 12.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
E-4 Specialist
U.S. Army
01.2009 - 01.2013
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Enhanced cybersecurity measures with regular system scans, updates, and threat monitoring.
- Optimized server performance through routine maintenance, backups, and troubleshooting efforts.
- Managed technical inventory including hardware, software licenses, and warranties to ensure timely upgrades and replacements as needed.
- Maintained detailed documentation of IT infrastructure configurations, modifications, and repairs for future reference and compliance purposes.
- Mitigated security risks by conducting vulnerability assessments and implementing necessary measures.
- Supported mission success by establishing and operating battlefield radio systems during training exercises and deployments.
- Safeguarded sensitive information through diligent COMSEC account management, ensuring proper handling of classified materials and encryption devices.
- Maintained high standards of readiness, performing preventive maintenance checks on all assigned vehicles and equipment regularly.
- Conducted thorough system evaluations and recommended improvements, leading to increased performance and reliability.
- Implemented strict maintenance schedules for all communication equipment, prolonging lifespan and reducing repair costs over time.
- Trained personnel on relevant software applications, increasing proficiency levels across the team.
- Coordinated with external agencies for joint exercises involving tactical satellite communications support and resources sharing.
- Ensured security of sensitive information by adhering to strict encryption standards and protocols.
Education
No Degree - Business Management
NorthWest Arkansas Community College
Bentonville, ARSkills
- Excellent communication
- Analytical thinking
- Quality assurance
- Teamwork and collaboration
- Conflict resolution
- Interpersonal communication
- Adaptability and flexibility
- Customer relationship management
- Scheduling coordination
- Schedule management
- Maintenance scheduling
- Adaptability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Coordinator
Twilight Medical - Just Hand It Over
12.2023 - 01.2025
Peer Mentor
H.o.u.s.e. Inc.
01.2023 - 01.2024
Michael Kors Brand Champion
Dillards Department Store
02.2018 - 12.2019
Store Manager
Journeys Shoe Store
10.2015 - 12.2017
E-4 Specialist
U.S. Army
01.2009 - 01.2013
No Degree - Business Management
NorthWest Arkansas Community College
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