Samanthya Schild
White Lake
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Internet Sales Manager
LaFontaine Automotive Group
08.2024 - 12.2024
- Responded to internet inquiries and phone calls in timely matter.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Trained sales staff on company procedures and salesmanship.
- Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
Finance Manager/ Cross Store
LaFontaine Automotive Group
09.2023 - 08.2024
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Assisted customers in choosing the right vehicle, was trained to cross sell GM and Ford.
- Stayed up to date on all rebates/pricing and desked deals for all new GM, Ford and pre-owned vehicles
Finance Manager
LaFontaine Automotive Group
09.2022 - 09.2023
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
- Assisted customers with completing loan applications and other paperwork.
- Identified opportunities to cross-sell and upsell loan products to customers.
Automotive Sales Professional
LaFontaine Automotive Group
05.2020 - 09.2022
- Same responsibilities as prior employment,
Sales Professional
Feldman Automotive
10.2019 - 03.2020
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Utilized CRM software to manage leads, track communication, and improve overall client interactions.
- Collaborated with finance team to secure optimal financing solutions for customers.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership.
BDC Agent
Feldman Automotive
04.2016 - 10.2019
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
- Educated customers on product and service benefits, explaining features and answering questions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
Certification - Medical Assisting
Ross Education
Canton, MI06-2012
High School Diploma -
Stoney Creek High Schoold
Rochester Hills, MI01-2010
Skills
- Team leadership qualities
- Active listening and learning
- E-leads
- VinSolutions
- Reynolds
- Route on
- Vauto
- Focus CRM experience
- Time management
- Multitasking
- Staff training and development
- Goal-oriented mindset
Timeline
Internet Sales Manager
LaFontaine Automotive Group
08.2024 - 12.2024
Finance Manager/ Cross Store
LaFontaine Automotive Group
09.2023 - 08.2024
Finance Manager
LaFontaine Automotive Group
09.2022 - 09.2023
Automotive Sales Professional
LaFontaine Automotive Group
05.2020 - 09.2022
Sales Professional
Feldman Automotive
10.2019 - 03.2020
BDC Agent
Feldman Automotive
04.2016 - 10.2019
Certification - Medical Assisting
Ross Education
High School Diploma -
Stoney Creek High Schoold