Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Samar Abed

Sussex,WI

Summary

Dynamic and results-oriented professional with extensive experience at Aim High Logistics, specializing in operations management and staff training. Excelled in process improvement and operational efficiency, significantly enhancing team performance and customer satisfaction. Skilled in employee supervision and operational planning, adept at fostering a culture of excellence and compliance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience

Work History

Assistant Operations Manager

Aim High Logistics
01.2022 - Current
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
  • Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
  • Continued to act as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
  • Continued to provide ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
  • Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
  • Maintained a clean driving record, adhering to all safety regulations and company policies.
  • Served as an ambassador for the company brand during interactions with customers, vendors, and members of the public while on the road.
  • Developed strong relationships with dispatchers and warehouse staff for seamless coordination of daily tasks.
  • Conducted thorough pre-and post-trip inspections to identify any potential issues and ensure safe operation of the vehicle.
  • Leveraged strong interpersonal skills when resolving conflicts among team members.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Lead Driver

Aim High Logistics
01.2021 - 01.2022
  • Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
  • Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
  • Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
  • Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
  • Maintained a clean driving record, adhering to all safety regulations and company policies.
  • Served as an ambassador for the company brand during interactions with customers, vendors, and members of the public while on the road.
  • Developed strong relationships with dispatchers and warehouse staff for seamless coordination of daily tasks.
  • Conducted thorough pre-and post-trip inspections to identify any potential issues and ensure safe operation of the vehicle.
  • Leveraged strong interpersonal skills when resolving conflicts among team members.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Delivery Driver

Aim High Logistics
09.2019 - 01.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Janitorial Supervisor

Peace Of Mind Concierge Service
08.2018 - 08.2019
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
  • Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
  • Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
  • Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
  • Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
  • Conducted quality control inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
  • Increased client satisfaction through diligent attention to detail in maintaining clean, sanitary environments across various facilities.
  • Reduced the number of workplace accidents by ensuring all team members adhered to safety guidelines at all times.

Hiring and Training Manager

Peace Of Mind Concierge Service
08.2017 - 08.2018
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Enhanced employee satisfaction and motivation through implementation of recognition program for training completion and skill advancement.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
  • Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
  • Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
  • Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
  • Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
  • Conducted quality control inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
  • Reduced the number of workplace accidents by ensuring all team members adhered to safety guidelines at all times.

Cleaner

Peace Of Mind Concierge Service
08.2014 - 08.2017
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
  • Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
  • Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
  • Increased client satisfaction through diligent attention to detail in maintaining clean, sanitary environments across various facilities.

Car Transporter

Managed Labor Solutions
08.2013 - 09.2014
  • Maintained safe driving practices while navigating various road conditions, ensuring the secure transport of client vehicles.
  • Adhered to and followed road safety rules and regulations.
  • Collaborated with dispatch teams for optimal route planning, ensuring smooth operations and minimal delays in vehicle delivery.

Sales Representative

KT Distributing
10.2010 - 07.2013
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Cashier

Dunham's Sports
07.1998 - 07.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

Accounting

Madison Area Technical College
Madison, WI

High School Diploma -

Riverside University High School
Milwaukee, WI
06.1999

Skills

  • Process Improvement
  • Operational planning
  • Operations Management
  • Operational Efficiency
  • Employee Supervision
  • Scheduling and Coordination
  • Staff Training and Development
  • Policy Enforcement
  • Performance Tracking
  • Compliance Monitoring
  • Customer Engagement
  • Training and mentoring
  • New Employee Hiring
  • Decision-Making
  • Staff Scheduling
  • Hiring and Onboarding

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Operations Manager

Aim High Logistics
01.2022 - Current

Lead Driver

Aim High Logistics
01.2021 - 01.2022

Delivery Driver

Aim High Logistics
09.2019 - 01.2021

Janitorial Supervisor

Peace Of Mind Concierge Service
08.2018 - 08.2019

Hiring and Training Manager

Peace Of Mind Concierge Service
08.2017 - 08.2018

Cleaner

Peace Of Mind Concierge Service
08.2014 - 08.2017

Car Transporter

Managed Labor Solutions
08.2013 - 09.2014

Sales Representative

KT Distributing
10.2010 - 07.2013

Cashier

Dunham's Sports
07.1998 - 07.2006

Accounting

Madison Area Technical College

High School Diploma -

Riverside University High School
Samar Abed