Samar Mahmoud Emam
Dubai
Summary
I am willing to find a challenging position, which compliments and expands my skills, competencies, education in a large organisation, which is keen to develop and train their staff to develop and improve my future career path. Enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Real Estate Sales Agent
Lux-Sar Properties
Dubai
06.2022 - Current
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Telesales Agent
Azizi Telesales & Custmer service
Dubai
05.2021 - 01.2022
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
- Asked pertinent questions to understand customer requirements.
- Answered calls, took messages and transferred calls to correct individuals.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Real Estate Agent
AG Properties
Dubai
06.2020 - 04.2021
- Developed and maintained relationships with clients through networking.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
Shift Lead Supervisor
Debenhams
05.2019 - 05.2020
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Held monthly financial review with department managers and supervisors.
- Assisted in creation and implementation of annual budget plan and monitored business performance throughout year.
- Toured operating departments daily and made adjustments via department heads.
Shift Supervisor
Starbucks
Alexandria
05.2017 - 04.2019
- Run store operations during scheduled shifts
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Helping baristas during busy times, training new employees and delegating tasks
- Ensuring proper cash management and cash register policies.
Barista
Starbucks
Alexandria
06.2015 - 04.2017
- Performing several duties and provide excellent customer service
- Taking orders and hand making range of coffees, teas, and other drinks
- Operating the tills and working at the point of sale.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Education
BSc - Tourism and Hospitality
King Marriott University
Skills
Microsoft Office Programs
Ability to Work Under Pressure
Decision Making TimeManagement, LeadershipTeamwork, Creativity HealthProduct and service knowledge
Sales proficiency
Diplomatic
Timeline
Real Estate Sales Agent
Lux-Sar Properties
06.2022 - Current
Telesales Agent
Azizi Telesales & Custmer service
05.2021 - 01.2022
Real Estate Agent
AG Properties
06.2020 - 04.2021
Shift Lead Supervisor
Debenhams
05.2019 - 05.2020
Shift Supervisor
Starbucks
05.2017 - 04.2019
Barista
Starbucks
06.2015 - 04.2017
BSc - Tourism and Hospitality
King Marriott University