Summary
Overview
Work History
Education
Skills
Timeline
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Samar Mahmoud Emam

Samar Mahmoud Emam

Dubai

Summary

I am willing to find a challenging position, which compliments and expands my skills, competencies, education in a large organisation, which is keen to develop and train their staff to develop and improve my future career path. Enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Real Estate Sales Agent

Lux-Sar Properties
Dubai
06.2022 - Current
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
  • Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.

Telesales Agent

Azizi Telesales & Custmer service
Dubai
05.2021 - 01.2022
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Asked pertinent questions to understand customer requirements.
  • Answered calls, took messages and transferred calls to correct individuals.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.

Real Estate Agent

AG Properties
Dubai
06.2020 - 04.2021
  • Developed and maintained relationships with clients through networking.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.

Shift Lead Supervisor

Debenhams
05.2019 - 05.2020
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Held monthly financial review with department managers and supervisors.
  • Assisted in creation and implementation of annual budget plan and monitored business performance throughout year.
  • Toured operating departments daily and made adjustments via department heads.

Shift Supervisor

Starbucks
Alexandria
05.2017 - 04.2019
  • Run store operations during scheduled shifts
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Helping baristas during busy times, training new employees and delegating tasks
  • Ensuring proper cash management and cash register policies.


Barista

Starbucks
Alexandria
06.2015 - 04.2017
  • Performing several duties and provide excellent customer service
  • Taking orders and hand making range of coffees, teas, and other drinks
  • Operating the tills and working at the point of sale.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

Education

BSc - Tourism and Hospitality

King Marriott University

Skills

    Microsoft Office Programs

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Timeline

Real Estate Sales Agent

Lux-Sar Properties
06.2022 - Current

Telesales Agent

Azizi Telesales & Custmer service
05.2021 - 01.2022

Real Estate Agent

AG Properties
06.2020 - 04.2021

Shift Lead Supervisor

Debenhams
05.2019 - 05.2020

Shift Supervisor

Starbucks
05.2017 - 04.2019

Barista

Starbucks
06.2015 - 04.2017

BSc - Tourism and Hospitality

King Marriott University

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Samar Mahmoud Emam