Samara Baker
Winter Springs,FL
Summary
Versatile professional with expertise in customer engagement, operations management, and community leadership. Skilled in fast-paced, high-volume environments requiring adaptability, problem-solving, and strong communication. Proven ability to uphold safety compliance, deliver exceptional guest experiences, and lead teams to achieve performance goals.
Overview
7
7
years of professional experience
Work History
Operations & Guest Services Specialist
Universal Orlando Resort
06.2022 - Current
- Oversaw daily safety operations and risk management for high-capacity attractions, ensuring compliance with industry regulations.
- Directed crowd flow and implemented line management strategies for 1,000+ guests per shift, reducing wait times and improving satisfaction.
- Delivered exceptional guest service, resolving concerns with professionalism and achieving high satisfaction ratings.
- Trained and supported new team members on safety procedures, operational standards, and guest engagement best practices.
- Collaborated with supervisors to ensure operational efficiency and emergency readiness.
Client Services & Pet Care Provider
Kacey Kares
08.2021 - 08.2023
- Provided attentive care for pets, including feeding, walking, and administering medications.
- Coordinated multiple client schedules daily with 100% reliability.
- Built long-term client relationships through clear communication and dependable service.
- Monitored animal health and behavior, responding quickly to concerns.
Retail Sales & Customer Experience Associate
Hollister Co.
06.2018 - 08.2021
- Delivered personalized customer service, consistently exceeding daily sales goals by 15%.
- Processed transactions and maintained accuracy in cash handling.
- Trained and mentored new associates on sales strategies and visual presentation.
- Maintained store presentation and ensured compliance with brand standards.
Education
Associates Degree - General Studies
Valencia College
Orlando, FL08.2024
High School Diploma - Visual & Performing Arts
John Dewey High School
Brooklyn, NYSkills
- Guest Relations & Conflict Resolution
- Safety & Compliance Management
- Operations & Queue Management
- Team Collaboration & Training
- Problem-Solving Under Pressure
- Sales, Upselling & Customer Engagement
- Customer support
- Workflow management
Leadership & Community Involvement
Captain, Dance & Cheer Team — led team initiatives, performances, and competitions. National Honors Society — recognized for academic achievement and leadership. Organized independent fundraisers supporting Lupus and Breast Cancer awareness.
Timeline
Operations & Guest Services Specialist
Universal Orlando Resort
06.2022 - Current
Client Services & Pet Care Provider
Kacey Kares
08.2021 - 08.2023
Retail Sales & Customer Experience Associate
Hollister Co.
06.2018 - 08.2021
High School Diploma - Visual & Performing Arts
John Dewey High School
Associates Degree - General Studies
Valencia College
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