SAMARA CASTILLO
Los Angeles,California
Summary
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.
Overview
2
2
years of professional experience
Work History
CSR
DOMINO'S PIZZA
03.2024 - Current
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Maintained organized workstations and inventory levels.
- Provided customer support via call.
- Executed cleaning tasks efficiently, replenishing inventory regularly.
FOOD SERVER
ANTOJITOS MEXICANOS
01.2023 - 02.2024
- Helped customers choose menu items with advice, answers to questions and assistance with dietary concerns.
- Delivered food quickly to meet guest expectations.
- Maintained clean, sanitized and well-stocked work areas with consistent attention to upkeep.
- Gave guests detailed information about available items, ingredients and cooking methods to help with purchasing decisions.
- Collaborated with restaurant staff to meet food service demands during peak periods.
Skills
- Adaptability and flexibility
- Customer Service
- Problem-solving abilities
- Inventory control systems
- Analytical mindset
- Multitasking and organization
LANGUAGES
ENGLISH – ADVANCED
ESPAÑOL – NATIVE
Timeline
CSR
DOMINO'S PIZZA
03.2024 - Current
FOOD SERVER
ANTOJITOS MEXICANOS
01.2023 - 02.2024