Samara Goodwin

• Responded to more than 30 messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Responded to more than 20 requests weekly and scheduled appointments for property showings.
• Verified tenant incomes and other information before accepting lease applications.
• Communicated effectively with owners, residents, and on-site associates.
• Responded to Common Area Maintenance (CAM) inquiries.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Collected rent and tracked resident payments and information in computer system.
• Responded to customer requests for products, services, and company information.
• Maintained up-to-date knowledge of product and service changes.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Responded proactively and positively to rapid change.
• Sought ways to improve processes and services provided.
• Promptly responded to inquiries and requests from prospective customers.
• Followed up with customers regularly about resolved issues to maintain high standards of customer service.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Educated customers about billing, payment processing and support policies and procedures.
• Created and maintained detailed database to develop promotional sales.
• Increased efficiency and team productivity by promoting operational best practices.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Implemented and developed customer service training processes.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Met customer call guidelines for service levels, handle time and productivity.
• Identified and resolved discrepancies and errors in customer accounts.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Investigated and resolved accounting, service and delivery concerns.
• Delivered prompt service to prioritize customer needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Maximized rental income while minimizing expenses through effective planning and control.
• Greeted clients, showed apartments, and prepared leases.

• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Kept accurate records of all resident and tenant correspondence.
• Showed apartments to potential tenants and answered questions regarding community.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Followed up on delinquent tenants and coordinated collection procedures.
• Escalated major issues to property manager for immediate remediation.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Posted policies, event flyers and rules in common areas for tenant review.
• Inspected common areas for cleanliness and notified maintenance of overflowing trash.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Attended staff meetings and took extensive notes to share with property manager.
• Responded to more than 20 messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Communicated effectively with owners, residents, and on-site associates.
• Generated leads for sales and rental properties through cold calls, outreach and referrals.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Responded to Common Area Maintenance (CAM) inquiries.
• Coordinated appointments to show marketed properties.
• Planned special events such as lotteries, dedications and project tours.
• Collected and maintained careful records of rental payments and payment dates.
• Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.

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• Responded to 20 requests and scheduled appointments daily for property showings.
• Greeted clients, showed apartments, and prepared leases.
• Distributed and followed up on tenant renewal notices.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Communicated effectively with owners, residents, and on-site associates.
• Generated leads for sales and rental properties through cold calls and referrals.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Responded to Common Area Maintenance (CAM) inquiries.
• Coordinated appointments to show marketed properties.

• Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Kept building entryway glass clean and polished for professional presentation.
• Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Ran special errands, including retrieving dry cleaning and making requested purchases.
• Washed and put away kitchen dishes, utensils and glassware. Also cooked for staff.
• Polished fixtures to achieve professional shine and appearance.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Handled requests for extra linens, toiletries and other supplies.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Sorted, laundered and put away various laundry items.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Hang, cleaned and rehung draperies to maintain freshness.
• Completed special housekeeping actions such as turning mattresses on set schedule.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.(included bonuses)
• Managed timely and effective replacement of damaged or missing products.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Trained staff on operating procedures and company services.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Cross-trained and provided backup support for organizational leadership.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded to customer requests for products, services, and company information.
• Maintained up-to-date knowledge of product and service changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Responded proactively and positively to rapid change.
• Sought ways to improve processes and services provided.
• Promptly responded to inquiries and requests from prospective customers.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Increased efficiency and team productivity by promoting operational best practices.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Delivered prompt service to prioritize customer needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.

• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Promptly responded to tenant complaints and concerns for over 75 properties.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Introduced prospective tenants to various single family units available and performed tours of premises.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Coordinated with legal counsel to resolve tenant disputes.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Kept properties in compliance with local, state, and federal regulations.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Completed annual rent calculations using housing database software.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Managed filing system, entered data and completed other clerical tasks.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Liaised between clients and vendors and maintained effective lines of communication.
• Volunteered to help with special projects of varying degrees of complexity.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Generated professional networks by engaging in professional, industry and government organizations.
• Maximized rental income while minimizing expenses through effective planning and control.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Communicated effectively with owners, residents, and on-site associates.
• Generated leads for sales and rental properties through cold calls and referrals.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Responded to Common Area Maintenance (CAM) inquiries.
• Coordinated appointments to show marketed properties.