Samara Gualdron
Dora,MO
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Store Manager
Sccuts
10.2018 - 05.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Patient Account Representative
Air Evac Lifeteam
10.2015 - 05.2016
- Managed over 50 flights (accounts) per day.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Responded to patient, family and external payer inquiries.
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Reconciled statements with patient records.
Education
High School Diploma -
Carl Schurz High School
Chicago, IL06.2011
Skills
- Bilingual
- Shelf Organizing
- Hospitality and Accommodation
- Price Structuring
- Safety and Security Enforcement
- Outstanding Communication Skills
- Inventory Management
- Positive and Friendly
- Time Management
- Customer Service
Timeline
Store Manager
Sccuts
10.2018 - 05.2022
Patient Account Representative
Air Evac Lifeteam
10.2015 - 05.2016
High School Diploma -
Carl Schurz High School
Similar Profiles
Terry FusonTerry Fuson
Medicare Telesales Remote at Devoted HealthMedicare Telesales Remote at Devoted Health
Jacob Den HollanderJacob Den Hollander
Logistics Manager at Garden State GrowersLogistics Manager at Garden State Growers
Landon LunaLandon Luna
Grounds Crew Member at Gary BrownGrounds Crew Member at Gary Brown
Tyler LarsonTyler Larson
Production MIG Welder at Hutchens IndustriesProduction MIG Welder at Hutchens Industries
Daniel VazquezDaniel Vazquez
Store-in-Store Manager/Store Manager at T-MobileStore-in-Store Manager/Store Manager at T-Mobile