Summary
Overview
Work History
Education
Skills
Affiliations
Preferred Name
Timeline
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Samara Haggerty

Samara Haggerty

DENTON,TX

Summary

My name is Samara, but I prefer to go by Star, as it’s a unique identifier in a world full of Sams. I am the third of four siblings and have developed a strong proficiency in digital artistry. I hold a certification in Adobe Photoshop and am nearing the completion of my Bachelor's degree in Computer Animation.

I am passionate about helping others, and this has been a consistent theme throughout my career. While my current role as a customer service representative allows me to engage with people and provide meaningful support, I am eager to explore new opportunities to apply my skills in more creative and impactful ways.

As an empathetic and dedicated professional in customer service, I am recognized for my productivity, efficiency, and ability to quickly adapt to new challenges. I am a fast learner, able to pick up new tools, processes, and systems with ease. I bring specialized skills in conflict resolution, data entry, and customer relationship management, coupled with strong communication, problem-solving abilities, and adaptability. These qualities ensure positive experiences and outcomes for both customers and colleagues.

With a proven track record of delivering exceptional client support, I excel in maintaining high levels of customer satisfaction and loyalty. My strengths include managing multiple tasks simultaneously, fostering customer relationships, and consistently improving operational processes to enhance overall service quality.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

TEKsystems/Deckers
Denton, TX
10.2024 - Current
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided accurate information about products and services to customers.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Strengthened customer retention by offering discount options.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Updated databases with new and modified customer data.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted available products and services to customers during service, account management and order calls.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Developed positive relationships with customers through friendly interactions.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.

Cashier and Frycook

Raising Cane's Restaurants
Lewisville, TX
07.2021 - Current
  • Issued receipts, refunds, credits or change due to customers
  • Ensured compliance with all safety regulations within the store environment
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
  • Stocked shelves with merchandise when needed
  • Answered customer inquiries regarding store policies and procedures
  • Balanced daily transactions on a computerized point-of-sale system
  • Provided excellent customer service while promoting loyalty programs to increase sales potential
  • Performed other duties as assigned by management
  • Followed company security procedures for handling large sums of money
  • Conducted price checks for special orders or discounts as requested by customers
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
  • Greeted customers and answered any questions they had about the store's products and services
  • Accepted cash and credit card payments, issued receipts and provided change
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Trained new team members in cash register operation, stock procedures, and customer services
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate
  • Directed trash removal and sanitation procedures to keep aisles and register area organized
  • Collected payments and provided accurate change
  • Answered customer questions and provided store information
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Helped customers find specific products, answered questions, and offered product advice
  • Greeted customers promptly and responded to questions
  • Processed customer payments quickly and returned exact change and receipts
  • Adhered to social distancing protocols and wore mask or face shield
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
  • Offered customers carry-out service at completion of transaction
  • Verified that prepared food met all standards for quality and quantity
  • Ensured compliance with standard operating procedures at all times
  • Performed daily maintenance checks on fryers including oil level monitoring
  • Cleaned frying vats after every shift using approved degreasing solutions
  • Trained new employees on fryer operation techniques

Education

Bachelor of Arts - Computer Animation

Full Sail University
Winter Park, FL
03-2025

High School Diploma -

Denton High School
Denton, TX
05.2022

Skills

  • POS Systems
  • Cash Handling
  • ID Verification
  • Drawer balancing
  • Payment Collection
  • Customer Assistance
  • Cash Register Operation
  • Staff Mentoring
  • Time management skills
  • Staff Training
  • Currency counting
  • Merchandise Restocking
  • Cleaning and sanitizing
  • Cash Management
  • POS system operations
  • Money Handling
  • Order Taking
  • Credit and cash transactions
  • Loyalty Program Promotion
  • Typing [36] wpm
  • Data collection
  • Data entry
  • High-energy attitude
  • Call center experience
  • Inbound and outbound calling
  • Multitasking and organization
  • Refund management
  • Shipping and logistics
  • Multi-task management
  • Order processing
  • Empathy and patience
  • Punctuality and reliability
  • Call management
  • Typing proficiency

Affiliations

  • I create various characters, stemming from their backstory all the way to their designs
  • I also take commissions so that I can broaden the types of characters that I create. Most characters I create have mostly human appearances but I want to become better at design other types of species.

Preferred Name

Sam or Star

Timeline

Customer Service Representative

TEKsystems/Deckers
10.2024 - Current

Cashier and Frycook

Raising Cane's Restaurants
07.2021 - Current

Bachelor of Arts - Computer Animation

Full Sail University

High School Diploma -

Denton High School

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Samara Haggerty