Samara Ledbetter
Mountain Brook
Summary
Dynamic and results-driven Amazon associate with extensive experience in Inbound Problem Solving and Learning functions. Recognized for effectively resolving complex inventory discrepancies, mentoring peers, and onboarding new hires within high-pressure fulfillment environments. Strong commitment to ownership, attention to detail, and safety ensures consistent delivery of quality results while driving process improvements. Proven ability to support leadership in indirect roles such as Water Spider and Learning Ambassador, demonstrating reliability during peak and critical shifts.
Overview
8
8
years of professional experience
Work History
Learning Ambassador
Amazon
07.2025 - Current
- Onboarded and trained dozens of new hires across inbound functions including Receive, Problem Solve, and Water Spider.
- Delivered quality-focused coaching aligned with Amazon safety and SOP standards.
- Assisted leadership by identifying struggling associates and developing targeted retraining plans.
- Served as Water Spider support during peak, helping to manage material flow and reduce downtime.
- Frequently called upon to cover Learning shifts and support staffing needs in indirect roles.
Customer Experience Manager
Michael’s
10.2023 - 06.2025
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
Fulfillment Associate
Amazon
07.2023 - 01.2024
- Resolved complex inbound exceptions including overages, shortages, damaged inventory, and misdirected shipments by investigating root causes and executing standardized problem solve procedures
- Partnered with cross-functional teams (Inbound, ICQA, Receive Dock) to reduce Problem Solve backlog and improve flow.
- Identified recurring inventory issues and communicated trends to PA/L4 leadership, driving process improvements and upstream corrections
- Acted as a point-of-contact during shifts to manage lane jams, scanner errors, and vendor compliance flags, often assisting leadership in real-time decision making and staffing adjustments
Team Lead
Tractor Supply
02.2018 - 12.2022
- Led a team of over a dozen associates, fostering a positive work environment and promoting collaboration to achieve departmental goals.
- Monitored and maintained inventory levels, ensuring accurate stock levels and minimizing discrepancies.
- Collaborated with management to develop and implement operational strategies, contributing to overall store efficiency.
- Demonstrated strong communication skills by effectively conveying organizational goals and objectives to team members.
Education
High School Diploma -
Ezekiel Academy
Montgomery, AL05.2019
Skills
- Customer engagement
- Conflict resolution expertise
- Consistently met quality standards
- Effective decision-making under pressure
- Forklift operation certification
- Training facilitation
- Adaptive learning
- Online learning platforms
Timeline
Learning Ambassador
Amazon
07.2025 - Current
Customer Experience Manager
Michael’s
10.2023 - 06.2025
Fulfillment Associate
Amazon
07.2023 - 01.2024
Team Lead
Tractor Supply
02.2018 - 12.2022
High School Diploma -
Ezekiel Academy