Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samara McKinley

Spring,TX

Summary

My primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

General Manager

Salad and Go
06.2022 - Current
  • Started as a Shift leader and was promoted within 4 months to GM
  • Oversaw all daily operations and reported to DM, managed a staff of 23, ensured compliance with SAG regulations and provided exceptional customer service
  • Ensured store met its objectives including OSATS, HME, quality, safety, labor, and accuracy goals
  • Provided great guest experiences with both walk up and drive-thru orders
  • Worked in a collaborative, fast paced, team centered environment
  • Improved food cost and labor
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
  • Coached Team Members and Shift Leads in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.

Salon Owner

Couture Beauty Lounge
10.2018 - 05.2022
  • Servicing clients (Body Contouring, Lash Extensions, Microblading, Lip Blushing, Facials, Laser Hair & Tattoo Removal and more
  • Reviewing service standards, pricing products for retail sale, following up on and resolving customer complaints, generating new business, staffing, leading and directing salon workers and managing finances
  • Respond to all guest inquiries in a timely, friendly, and effective manner
  • Maintain records, inventory, and supplies
  • Upholds standards of sanitation and sterilization as directed by state law and studio's policies and procedures
  • Contributing to Couture's social media marketing efforts where possible
  • Managed day-to-day business operations
  • Trained and motivated employees to perform daily business functions
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
  • Created and monitored promotional approaches to increase sales and profit levels
  • Reconciled daily sales, returns and financial reports in QuickBooks
  • Optimized team hiring, training and performance
  • Maintained up-to-date administrative records to monitor operational conditions
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends
  • Developed key operational initiatives to drive and maintain substantial business growth
  • Established, optimized, and enforced business policies to maintain consistency and high-quality standards across industry operations.

Assistant Property Manager

Hallkeen Properties
07.2013 - 01.2017
  • Assists in determining optimum rent based on market conditions and rent concessions if any
  • Worked with legal counsel in handling rent collection, eviction notices and court agreements
  • Assisted leasing team in maximizing efforts to market property to prospective residents
  • Ensured timely notice is given to all delinquent residents using late or quit notices as appropriate
  • Supported processing and completing of LIHTC/Housing voucher rental applications and annual re-certifications
  • Conduct all business in accordance with Company Policies and Procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments
  • Handled tenant complaints promptly and appropriately, calling in service coordinators and other support services
  • Kept accurate records of all resident and tenant correspondence
  • Followed up on delinquent tenants and coordinated collection procedures
  • Completed final move-out walk-throughs with tenants to identify required repairs
  • Resolved conflicts between tenants regarding noise, encroachment, and parking
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Processed security deposit refunds
  • Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local and federal housing requirements
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
  • Inspect all vacancies, rehab, and make ready units
  • Escalated major issues to property manager for immediate remediation
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in the market.

Office Manager

Paradigm Properties/Paradigm Capital Advisors
12.2011 - 02.2013
  • Played a key role in presenting Paradigm's corporate image and high standards to clients, vendors, and guests
  • Greet guests; Maintain lobby organization; Answer all incoming calls; Sort mail for company and deliver; Maintain and print out daily calendars for conference/meeting rooms; update building card access card systems and work orders
  • Provide administrative support when necessary; Planning and coordinating all corporate outings, volunteer days and company luncheons
  • Office Management– Maintained and ordered all office supply products; Put together welcome packets for new employees; Book flights and other travel details for business trips for the CEO
  • Made reservations for business lunches; Order lunches for in-office meetings
  • Assist in the assembly of investor mailings
  • Make bank deposits
  • Maintenance of all office machines
  • Property Management- Coordinate visits with engineers
  • Assist in the upkeep of client database; Read through lease processing guidelines and attend to any new amendments/leases
  • I planned client appreciation events for our properties
  • Received, scanned and updated all new service agreements and proposals between vendors and properties
  • Reviewed all open work orders and contacted engineers to close out.

Administrative Assistant/MA

Allcare Medical Concierge
10.2008 - 11.2011
  • Concierge Cardiology practice supporting 3 doctors and 2 nurse practitioners
  • Greeted patients, scheduled and verified appointments
  • Answered multiple phone lines, entered patient demographics, verified insurance information as well as prior authorizations
  • Called in patient prescriptions and scheduled Echocardiograms, Non-Imaging and Nuclear Stress test through Mass General Hospital
  • Conducted EKG and Vitals
  • Implemented new procedures and technologies that improved efficiency and streamlined operations
  • Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

Education

AA in Business Administration -

Massasoit Community College
Brockton, MA

Cosmetology License -

Empire Cosmetology School
Boston, MA
01.2014

Skills

  • Onesite/Yardi
  • Scheduling
  • Microsoft Office
  • Inventory Control
  • Budget & Reporting
  • Project Management
  • Account Management
  • Insurance Verification/Pre Authorizations
  • Medical Terminology
  • Electronic Medical Records
  • Quickbooks/Payroll
  • Business Marketing
  • Social Media Marketing
  • Food Managers Certification
  • TABC Certified

References

Available upon request.

Timeline

General Manager

Salad and Go
06.2022 - Current

Salon Owner

Couture Beauty Lounge
10.2018 - 05.2022

Assistant Property Manager

Hallkeen Properties
07.2013 - 01.2017

Office Manager

Paradigm Properties/Paradigm Capital Advisors
12.2011 - 02.2013

Administrative Assistant/MA

Allcare Medical Concierge
10.2008 - 11.2011

AA in Business Administration -

Massasoit Community College

Cosmetology License -

Empire Cosmetology School

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