Samara PAIVA IBRAHIM
Dublin
Summary
Dynamic leader and adept data analyst with a proven track record at Accenture, enhancing service delivery and customer experience through effective relationship building and comprehensive data management. Skilled in leading diverse teams and driving operational improvements, I excel in communication and teamwork, significantly contributing to project successes and client satisfaction.
Overview
19
19
years of professional experience
Work History
SENIOR SERVICE DELIVERY SPECIALIST
Accenture
11.2021 - Current
- Company Overview: Third-party contractor: Meta
- Ireland
- Coordinated with cross-functional teams to ensure high-quality and integrated content delivery and point of contact for Meta
- Built and maintained relationships and expectations, ensuring timely and effective communication with the client
- Continuously improving service delivery processes and enhancing customer experience
- Leading and managing the Inclusion & Diversity team within the project
- Third-party contractor: Meta
- Ireland
DATA MANAGEMENT SPECIALIST
Accenture
03.2021 - 11.2021
- Company Overview: Third-party contractor: google
- Ireland
- Ensured accuracy, completeness, and consistency of data
- Communicated data insights and recommendations to stakeholders
- Managed data from multiple sources and systems
- Provided regular updates and progress reports for clients
- Collaborated with internal teams to ensure effective service delivery
- Third-party contractor: google
- Ireland
DATA ANALYST - TRUST & SAFETY
Third-party contractor
03.2021 - 03.2021
- Company Overview: Youtube
- Created reports to communicate findings to stakeholders
- Ensured data accuracy and quality
- Worked cross-functionally, utilizing critical thinking and attention to detail in a fast-paced environment
- Youtube
CLIENT RELATIONS MANAGER
Be Safe Benefits
02.2018 - 11.2020
- Acted as the primary point of contact for clients, managing inquiries and resolving issues efficiently
- Conducted meetings with clients to discuss products and services, employing a consultative sales approach
- Coordinated with internal teams to ensure high-quality service delivery
COMMUNITY AMBASSADOR
Irish Cancer Society
10.2016 - 01.2018
- Promoted the organization's mission and services within local communities
- Developed connections with local groups, businesses, and individuals
- Encouraged participation in fundraising events
- Utilized social media platforms to share information, updates, and stories
GENERAL MANAGER
The Porterhouse Group
08.2015 - 08.2016
- Planning projects, budgets, expense controls, schedules, and manpower
- Supervised and coordinated a team of up to 20 people
- Identifying workflow issues and find solutions
- Handled large amounts of money responsibly
- Ordered, purchased, and stocked merchandise in a timely manner
PHYSIOTHERAPIST
QualiFisio
01.2012 - 01.2015
- Developed individualized treatment programs, setting attainable goals for optimum physical progress
- Conducted RPG therapeutic assessments, closely evaluating symptoms and providing provisional diagnoses
- Created reports detailing financial data for management
ASSISTANT MANAGER
Outback Steakhouse Brazil
02.2008 - 12.2011
- Building relationships with clients and people persuasion
- Skills in front of house
- Lead team members on effective methods, operations and procedures
- Quickly identify problem situations and skilfully resolve incidents to satisfaction of involved parties
BARTENDER
Outback Steakhouse Brazil
02.2006 - 01.2008
Education
MASTER'S DEGREE - BUSINESS ADMINISTRATION AND MANAGEMENT
Rome Business School
01.2022
Skills
- Leadership
- Global Perspective
- Problem-solving
- Communication
- Data Analysis
- Customer Service
Languages
English
Full Professional
Portuguese
Native or Bilingual
Italian
Professional Working
Spanish
Professional Working
Timeline
SENIOR SERVICE DELIVERY SPECIALIST
Accenture
11.2021 - Current
DATA MANAGEMENT SPECIALIST
Accenture
03.2021 - 11.2021
DATA ANALYST - TRUST & SAFETY
Third-party contractor
03.2021 - 03.2021
CLIENT RELATIONS MANAGER
Be Safe Benefits
02.2018 - 11.2020
COMMUNITY AMBASSADOR
Irish Cancer Society
10.2016 - 01.2018
GENERAL MANAGER
The Porterhouse Group
08.2015 - 08.2016
PHYSIOTHERAPIST
QualiFisio
01.2012 - 01.2015
ASSISTANT MANAGER
Outback Steakhouse Brazil
02.2008 - 12.2011
BARTENDER
Outback Steakhouse Brazil
02.2006 - 01.2008
MASTER'S DEGREE - BUSINESS ADMINISTRATION AND MANAGEMENT
Rome Business School
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