Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Samara Schwanke

Samara Schwanke

Carbondale,PA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and food service for multiple years. Excelled in visual merchandising and inventory tracking, boosting customer satisfaction and store efficiency. Demonstrated exceptional cash handling abilities and a knack for creating engaging customer interactions, significantly enhancing the shopping experience. Proven track record in surpassing sales targets through expert sales skills and meticulous store/ restaurant maintenance.

Overview

3
3
years of professional experience

Work History

Sales Clerk

Markett 33
08.2024 - Current
  • Processed payments and returns with accuracy and efficiency.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Food Prep/drive Thru

Dunkin Dounts
09.2021 - 09.2024
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Monitored food quality and presentation to maintain high standards.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Worked well in a team setting, providing support and guidance.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Verified proper portion sizes to consistently attain high food quality standards.

Host/ Busser

Franks Place
08.2023 - 05.2024
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.

Kitchen Helper

Carawanna
04.2022 - 07.2022
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Followed supervisor instructions to complete tasks on time.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Transported food items from storage areas to kitchen for prepping.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Lifted and carried heavy materials.

Education

Carbondale Jr/sr High School
Carbondale, PA
06.2023

Skills

  • Point of sale operations
  • Wrapping procedures
  • Returns processing
  • Visual merchandising
  • Cash handling
  • Inventory tracking
  • Store maintenance
  • Sales expertise

Timeline

Sales Clerk

Markett 33
08.2024 - Current

Host/ Busser

Franks Place
08.2023 - 05.2024

Kitchen Helper

Carawanna
04.2022 - 07.2022

Food Prep/drive Thru

Dunkin Dounts
09.2021 - 09.2024

Carbondale Jr/sr High School

Similar Profiles

CREATE PROFILE
Samara Schwanke