Samara Sena
Albuquerque,NM
Summary
Dedicated administrative professional with a successful track record in fast-paced office settings. A hardworking team player, adept at completing various clerical tasks and providing staff support. Demonstrates responsibility, punctuality, and productivity even when working with little to no supervision. Highly organized and dependable, excelling in managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to help the team achieve company goals. Passionate and hardworking job seeker with strong organizational skills, eager to secure an entry-level outpatient clerk position. Well-versed in healthcare practices, compliance standards, and operations. Known for problem-solving and clear communication with a positive and upbeat personality. Advanced proficiency in Cerner and similar software.
Overview
6
6
years of professional experience
Work History
PBX Operator
University of New Mexico Hospital
02.2023 - Current
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Collaborated with front desk personnel to ensure timely responses to guest inquiries or requests for assistance.
- Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
- Updated staff directories regularly, guaranteeing accurate contact information for efficient call transfers.
- Maintained records of daily data communication transactions, problems, and remedial actions taken.
- Facilitated after-hours support by forwarding essential calls to designated on-call staff members promptly and accurately.
Outpatient Clerk- Emergency Department
UNM Hospital
10.2022 - 02.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance.
- Received and routed laboratory results to correct clinical staff members.
Outpatient Clerk-Covid Clinic
UNM Hospital
10.2021 - 10.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered phone calls and messages for all clinic physicians within the medical facility, scheduling appointments, and handling patient inquiries.
Front Desk Clerk
Staybridge Suites Hotel
07.2021 - 10.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Recreational Leader
City Of Albuquerque Parks And Recreation Dept
07.2019 - 07.2021
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Kept athletic and games equipment and facilities organized and maintained.
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Researched, planned and organized mentally stimulating activities for individuals between ages of Five and Twelve.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of children and colleagues.
- Provided education and training for children and staff to promote learning new skills and acquiring new knowledge in supportive environments.
- Created and delivered recreational programs for small and large groups.
- Researched, planned, and organized mentally stimulating activities for individuals between ages of 5 and 13.
Education
High School Diploma -
Nex Gen Academy
5325 Montgomery Blvd NE, Albuquerque, NM 8710905.2021
Skills
- Practitioner Support
- Answer Telephones
- Computer Proficiency
- Patient File Updates
- Social Perceptiveness
- Office Administration
- Teamwork and Collaboration
- Administrative Duties
- Clerical Support
- Adaptable and Flexible
- Confidentiality management
- Call routing
- Switchboard Operation
Timeline
PBX Operator
University of New Mexico Hospital
02.2023 - Current
Outpatient Clerk- Emergency Department
UNM Hospital
10.2022 - 02.2023
Outpatient Clerk-Covid Clinic
UNM Hospital
10.2021 - 10.2022
Front Desk Clerk
Staybridge Suites Hotel
07.2021 - 10.2021
Recreational Leader
City Of Albuquerque Parks And Recreation Dept
07.2019 - 07.2021
High School Diploma -
Nex Gen Academy
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