Summary
Overview
Work History
Education
Skills
Timeline
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Samara Serrano

Pooler,GA

Summary

Knowledgeable professional with exceptional interpersonal skills and the capability to excel in fast-paced, demanding environments. Highly effective at meeting tough deadlines and challenging objectives.

Overview

3
3
years of professional experience

Work History

Real Estate Project Manager

Smartlink
Hanover, MD
11.2020 - Current
  • Developed schedules for over 50 projects and managed all processes to obtain jurisdictional permits and approvals.
  • Performed site investigations to determine developmental requirements.
  • Used Microsoft Excel to produce reports on milestones, project delivery and completion dates.
  • Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
  • Conducted routine quality audits to verify progression against specifications and initiated corrective actions to remedy concerns.
  • Scheduled utility service providers according to project timelines.
  • Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
  • Acts as liaison between client and internal leadership in order to clearly communicate t status of site to all parties.

Administrative Assistant (Temporary)

Baltimore Development Corporation
Baltimore, MD
02.2020 - 03.2020
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Supported Vice President and Managing Director through personal document management, calendar organization and collateral preparation for meetings
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Monitored daily and weekly schedules and monthly calendar obligations for 2 executives

Leasing Agent

Regional Management Incorporation
Baltimore, MD
04.2019 - 10.2019
  • Provided clerical support in areas of file maintenance, rent collections and preparation/processing of sensitive documentation
  • Collected residents' income statements to verify residency qualifications
  • Contracted 10 formal apartment leases on average daily
  • Manages resident needs and complaints and entered work orders in Microsoft Works property management database
  • Kept meticulous records of all correspondence between management and tenants of over 1,500 residents
  • Distributed and followed up on tenant renewal notices
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies

Member Service Associate

AAAS
Washington, DC
10.2018 - 03.2019
  • Managed approximately 120 member inquiries through inbound and outbound telephone, email, live chat and other potential channels daily
  • Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered
  • Managed timely and effective replacement of damaged or missing products
  • Effectively communicated with customers about account changes, new scientific journals, and membership upgrades
  • Compiled customer feedback and recommended service delivery improvements to management

Summer Marketing Intern

Fannie Mae
Washington, DC
05.2017 - 08.2017
  • Managed logistics for Employee Assistance Program events including design, planning, organizing, and execution
  • Coordinated with vendors and managed vendor and resource lists
  • Managed internal social media platforms for Employee Assistance Program
  • Drafted and published memos and social media posts for events
  • Increased employee attendance rate by 30% at in-house seminars

Marketing Intern

Heritage Healthcare Center
New York, NY
07.2014 - 08.2014
  • Scheduled meetings and ordered office supplies
  • Managed 5 on-call schedules of nurse practitioners and managed administrator's incoming mailbox
  • Marketed new and improved ways to attract new clientele
  • Performed secretarial duties and provided receptionist coverage when needed
  • Researched and evaluated competitor marketing and digital content
  • Proofread and edited marketing collateral, including brochures, web copy and social media posts

Education

B.B.A - Marketing

Howard University
Washington, DC
05.2018

Skills

  • OneSite Real Page
  • PowerPoint
  • Tableau
  • MS Office proficiency
  • Case management
  • Outlook
  • Social media platforms
  • Database management
  • Marketing strategy
  • Microsoft Excel
  • Salesforce CRM
  • Acquisition and retention
  • Research and trend analysis
  • Canva

Timeline

Real Estate Project Manager

Smartlink
11.2020 - Current

Administrative Assistant (Temporary)

Baltimore Development Corporation
02.2020 - 03.2020

Leasing Agent

Regional Management Incorporation
04.2019 - 10.2019

Member Service Associate

AAAS
10.2018 - 03.2019

Summer Marketing Intern

Fannie Mae
05.2017 - 08.2017

Marketing Intern

Heritage Healthcare Center
07.2014 - 08.2014

B.B.A - Marketing

Howard University

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Samara Serrano