Summary
Overview
Work History
Education
Skills
Competencies And Training
Timeline
Generic

Samara Steven

Orlando

Summary

Customer service professional with proven track record in delivering high-quality interactions and resolving client concerns efficiently. Known for collaborative team efforts and adaptability in dynamic environments. Expertise in problem-solving and active listening fosters reliable support and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Customer Experience Representative

Enterprise Mobility
02.2020 - 01.2025
  • Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
  • Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing product services.
  • Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
  • Analyzed customer feedback data, identifying areas for improvement and implementing necessary changes.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Sales Associate

DFASS, MCO Duty Free
01.2017 - 01.2020
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Converse
01.2016 - 01.2017
  • Providing information to customers and potential customers about the company’s products and sales promotions.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Receptionist

FIU Department of Campus Life
01.2015 - 01.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Cashier

Nike
01.2012 - 01.2016
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

No Degree - Women And Gender Studies, Psychology

Florida International University (FIU)
Miami, FL

Skills

  • Good Planning
  • Organizing Skills
  • Coordinating Skills
  • Confidentiality
  • Integrity
  • Working knowledge of Microsoft Office
  • Excellent Oral skills
  • Excellent Penmanship skills
  • Excellent Customer relations
  • Interpersonal Skills
  • Maintaining filing systems
  • Clerical support
  • Excellent Team player
  • Proper telephone etiquette
  • Ability to work under pressure
  • Meet deadlines

Competencies And Training

  • Good Planning, Organizing and Coordinating Skills
  • Ability to exercise a high degree of Confidentiality and Integrity
  • Working knowledge of Microsoft Office
  • Excellent Oral and Penmanship skills
  • Excellent Customer relations and interpersonal Skills
  • Maintaining filing systems and giving clerical support
  • Excellent Team player
  • Proper telephone etiquette
  • Ability to work under pressure and meet deadlines

Timeline

Customer Experience Representative

Enterprise Mobility
02.2020 - 01.2025

Sales Associate

DFASS, MCO Duty Free
01.2017 - 01.2020

Sales Associate

Converse
01.2016 - 01.2017

Receptionist

FIU Department of Campus Life
01.2015 - 01.2016

Cashier

Nike
01.2012 - 01.2016

No Degree - Women And Gender Studies, Psychology

Florida International University (FIU)

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