Samara Stinson
Summary
- Versatile and highly-skilled professional with proven expertise in providing administrative support to company, delivering top-notch customer service, and driving sales in a fast-paced customer-centric environment. Skillful in developing and managing social media channels on behalf of a business and managing social executions for branded partnerships. Ca- pable of developing and implementing marketing/business development strategies aimed at improving revenue streams. Well-versed at strengthening relationships with diverse stakeholders, addressing customer’s business needs, and increas- ing sales of products. Instrumental in collaborating with senior management and multi-functional teams. Possess excellent communication, listening, analytical, written, multi-tasking, negotiation, and interpersonal skills. Multiple years experience with Excel. Technically proficient in Google Workspace, SharePoint, MS Office Suite, Windows, iOS, Android, Social Me- dia platforms. LinkedIn
- Springfield, MO ! Business Development ! Team Training & Development ! Leadership & Management ! Customer Service & Satisfaction ! Revenue Growth & Optimization ! Sales & Marketing Strategies ! Profit & Loss Management ! Time Management ! Problem Solving
Overview
11
11
years of professional experience
Work History
Customer Resolution / Sr. Account Expert
T-Mobile
, MO
01.2016 - Current
- Identify best solutions for complaints/concerns to resolve escalated customer issues
- Oversaw team of 40 by creating and providing effective training to maintain company’s record and by managing Profit and Loss
- Research and find trends, re- lay behaviors to increase company profit and communicate new behaviors to sales rep
- Analyze raw data to keep track of company losses and identify behaviors to prevent further loss
- Designed multiple trainings around outlying customer service behaviors using Excel/PowerPoint
- Created and presented a training for effective and appropriate crediting procedures, which saved company over $4,000 in less than a month
- Created tracking tool to turn customer service representative scoring into readable graph data to increase sales and identify trends/outliers.
Sales Assistance / Manager
Communication Solutions and Technology
, MO
01.2013 - 01.2016
- Rendered best efforts in managing 30 customer service calls per day
- Maintained a high level of customer satisfaction by making exceptions to customer policies and exercising sound judgment in issuing credits
- Identified particular products and services to satisfy special demands of customers
- Resolved customer issues swiftly and efficiently by completing a range of customer service and administrative responsibilities
- Improved customer satisfaction by addressing customer’s problems and implementing appropriate changes
- Ran team of 25 from
Circulation Assistant
01.2015 - 01.2016
- Selected from several applicants to travel to Dominican Republic to train a new international team in customer service and sales tactics
- Springfield-Greene County Library.
Skills
Areas of Expertise
Expert in customer relations
Efficient customer service expert
Customer complaint resolution
Account resolutions
Sales expertise
Order fulfillment
Administrative support
Technical Support
Timeline
Customer Resolution / Sr. Account Expert
T-Mobile
01.2016 - Current
Circulation Assistant
01.2015 - 01.2016
Sales Assistance / Manager
Communication Solutions and Technology
01.2013 - 01.2016