Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samara Thomasson

Eagle Point,OR

Summary

Experienced Floor Manager with demonstrated history in retail and hospitality industries. Strengths include team leadership, customer service, and inventory management. Known for fostering strong staff performance and improving operational efficiency. Proven track record in creating positive work environment and enhancing overall store productivity.

Overview

7
7
years of professional experience

Work History

Floor Manager

Yreka Truck Stop
Yreka, CA
06.2020 - 05.2023
  • Ensured that all staff members adhered to safety guidelines and regulations.
  • Maintained a safe, clean and organized floor environment.
  • Assigned tasks to team members in accordance with their skillset.
  • Provided training and guidance to new employees regarding store policies and procedures.
  • Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
  • Conducted regular audits of store operations to ensure compliance with company standards.
  • Resolved customer complaints or escalated them as necessary for further resolution.
  • Created daily work schedules for staff members according to the needs of the business.
  • Developed strategies for increasing sales productivity and profitability within the department.
  • Analyzed customer feedback data to identify areas of improvement in service quality.
  • Coached team members on customer service techniques and provided feedback on performance.
  • Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
  • Implemented cost-saving measures such as reducing labor costs without sacrificing quality of service.
  • Managed financial records related to budgeting, forecasting, and other accounting activities.
  • Organized promotional events such as product launches or special discounts in order to increase sales revenue.
  • Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
  • Identified process improvements that could help improve efficiency across the entire organization.
  • Participated in meetings with upper management to discuss progress reports or operational updates.
  • Regularly communicated with vendors regarding orders placed or deliveries expected.
  • Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assessed team member performance and developed improvement plans for weak points.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Stayed up-to-date on extensive company products and services.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
  • Trained, motivated, and oversaw team delivering outstanding service to every customer.
  • Performed quality assurance procedures to deliver products and services that met standard grade.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Directed efficient store recoveries to keep merchandise organized and presentable for customers.
  • Followed up with existing customers to generate new prospective buyers through referrals.
  • Improved customer service ratings by developing strong knowledge of company's products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

All Star Liquors

Jed Driggers
Hornbrook, CA
04.2020 - 07.2020
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed inventory and supplies to ensure materials were available when needed.

Assistant Manager

Yreka Rv Park
Yrela, CA
04.2020 - 07.2020
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Multi-line phone
  • Kept office clean and presentable
  • Set up reservations for incoming guests
  • Answer emails efficiently and in a timely manner
  • Communicate with guests as well as corporate in a professional manner
  • Daily reports and deposits

Certified Med Tech, QMHA

Options of Southern Oregon
Grants Pass, OR
08.2016 - 06.2020
  • Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
  • Recorded all test results in patient files, according to company policies and procedures.
  • Administered medications under physician direction following standard operating procedures.
  • Provided instruction to patients regarding proper specimen collection techniques.
  • Implemented safety measures within the clinical environment per OSHA standards.
  • Ensured that all laboratory documentation was accurate and up-to-date at all times.
  • Provided excellent patient support and care to patients and families.
  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
  • Observed and recorded vital signs and reported changes to physicians or nurses.
  • Monitored patients for medical changes and reviewed and revised care plans accordingly.
  • Supported healthcare teams in consistently delivering timely and quality care according to company standards.
  • Monitored medical supply inventory to ensure consistent availability of critical items.
  • Adhered to all safety and infection control precautions and regulations.
  • Reported safety hazards to supervisors, removing risk and promoting workplace safety.
  • Protected patients and employees by adhering to infection-control and hazardous waste policies.
  • Managed inventory purchasing, organization and tracking.
  • Assisted clients with learning and utilizing life skills for independence.
  • Established and maintained a trusting relationship with clients through regular contact.
  • Maintained accurate documentation on individual client activities, treatment, and progress.
  • Identified behavioral problems in individual client and aided in modification.
  • Medication management: Skills trained on what, how, and why for each medication.
  • Medical appointment management/Skills training to manage appointments, as well as transportation scheduling to and from appointments.
  • Lab draw management/Skills training on keeping track of lab draw management.
  • Coping with and understanding their mental illness diagnoses as a whole.
  • Developed and maintained an effective working relationship with peers and the general public.
  • Regular and reliable attendance within a 24/7 program, flexible with availability, including being flexible to overtime needs.
  • Taught life skills through activities in and out of the facility
  • Identified behavioral issues
  • Assisted clients in identifying mental health symptoms and assisted them with coping mechanisms
  • Accessed community resources and skills trained clients on accessing community resources
  • Provided clinical documentation for each client
  • Assisted residents to reach their full potential and become productive members of society

Assistant to a Truck Driver

Self Employed Web
Western 11 States
02.2019 - 03.2020
  • Organized and maintained filing systems for documents and records.
  • Maintained an inventory of truck supplies, ensuring stock levels were adequate at all times.
  • Assisted driver with trip planning and mapped the shortest route to get to the shipper or receiver.
  • Kept records of loads and established a filing system to keep current records.
  • Communicated with main yard staff in a professional manner.

Trainer/Leadership- Seasonal

Harry & David
Medford, OR
09.2016 - 12.2016
  • Trained groups of associates how to navigate and use the computer system, so they are able to do the job as either DEA/OBL associate
  • Utilize time after the training classes as a floor leader. When associates complete training, they go to the call center and may come across questions, so they raise their hands.
  • Worked as DEA/OBL on days not training
  • The DEA group is only able to take orders that come by mail, fax, or business.
  • The OBL group is able to do DEA as well as the OBL. OBL associates receive Excel spreadsheets and have to format the spreadsheet properly to be accepted by the computer system (blaster program).
  • Attentive to the smallest detail is a must.
  • Coach associates, so they will know where they are making errors, behavioral, etc.
  • Effective communication with associates, other trainers/team leaders, and upper management.
  • Able to remember the answers to questions or direct to the procedures of the particular order.
  • Aid in making sure that all associates are successful.

Education

MBA - General Studies

DeVry/Keller University
Remote
06-2016

Bachelor of Science - Technical Management

DeVry/Keller University
Remote
06-2014

Skills

  • Patron satisfaction
  • Employee schedule management
  • Department management
  • Point of sale systems
  • Sales Training
  • Store maintenance
  • Employee Management
  • Conflict Resolution
  • Recruitment and hiring
  • POS Systems
  • Budgeting and finance
  • Proficient in Gilbarco & SSCS
  • Operations Management
  • Customer Relations
  • Safety oversight
  • Inventory Management
  • Employee Scheduling
  • Employee Development
  • Loss Prevention
  • Health and safety
  • Product Promotion
  • Employee Relations
  • Product presentation
  • Operations administration
  • Consultative Sales
  • Scheduling and Planning
  • Resource Allocation
  • Complaint resolution
  • Stock management
  • Customer service delivery
  • Team training and development
  • Performance Improvements
  • Floor management
  • Policy Enforcement

References

References available upon request.

Timeline

Floor Manager

Yreka Truck Stop
06.2020 - 05.2023

All Star Liquors

Jed Driggers
04.2020 - 07.2020

Assistant Manager

Yreka Rv Park
04.2020 - 07.2020

Assistant to a Truck Driver

Self Employed Web
02.2019 - 03.2020

Trainer/Leadership- Seasonal

Harry & David
09.2016 - 12.2016

Certified Med Tech, QMHA

Options of Southern Oregon
08.2016 - 06.2020

MBA - General Studies

DeVry/Keller University

Bachelor of Science - Technical Management

DeVry/Keller University

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Samara Thomasson