Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samara Traylor

Summary

Samara is resourceful, a critical thinker with a passion for learning and creating innovative solutions. She is a professional with 17 years of diverse areas in leadership and administrative supportive roles. Highly skilled in relationship building, Samara possesses skills of organization, planning, coordination, and direct support to executives and stakeholders. She is a strong observer, listener, coachable, and able to learn new skills quickly. Her professional background contains office management, sales, special event planning and coordination, talent acquisition, legal services, and business development. Samara is looking to evolve with an innovative company, seeking to drive human progress. Tenacious Small Business Advisor qualified to drive organizations to success. Enthusiastic professional with background in leadership coaching and prosperous business operations. Insightful strategist of marketing plans, expansion opportunity evaluations and human resources management. Innovative and business-minded individual with integrity and commitment to excellence. Entrepreneurial expertise demonstrated across [Number] years of experience guiding organizations to achieve productivity and revenue goals.

Overview

17
17
years of professional experience

Work History

Small Business Advisor / Inside Sales Representative

Dell Technologies
01.2022 - 08.2022
  • Engage in intense premier training programs that focus on technology and sales
  • Partner with specialist and experts to deliver distinctive IT experiences for businesses that help build in-demand datacenter environments
  • Generate revenue by creating business to business relationships
  • Deliver exceptional administrative support and customer service in a hybrid, team-based environment
  • Identify market-relevant infrastructure needs, adapt methods and behaviors to effectively engage and accommodate business owners' needs and preferences
  • Advising businesses on the best solutions pertaining to the company's datacenter environment
  • Liaison for business owners to have direct access to specialist within Dell Technologies
  • Partner with companies to maintain consistent communication with a growing pipeline for satisfactory customer service and direct access to a Small Business Advisor, continuing to build an ongoing relationship between the consumer and Dell Technologies
  • Collaborate with colleagues regarding large opportunities for future potential revenue generation
  • Maintain spreadsheets for accurate reporting
  • Manage sensitive and confidential information appropriately and with a prominent level of discretion
  • Crafted business plans that identified long term company goals and also detailed smaller goals to keep organization on track.
  • Monitored operational activities to ascertain effectiveness of results and which areas could use better oversight.
  • Provided leadership coaching to small business owners, enabling each to find daily motivation, solve problems, and make effective decisions.
  • Met with small business owners to discuss organizations, what each hoped to achieve and what products and services would be offered.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Generated standard and custom reports to provide insights into business performance.
  • Implemented business intelligence solutions to increase operational efficiency.

Event Services Manager

EightySix The Elite Club
01.2017 - 01.2022
  • Prepared budgets, collected, organized, and maintained financials for all events consisting of 100 guests
  • Managed vendor contracts, conducted social media outreach, daily promotion, and other marketing improvements to improve business revenue and brand exposure
  • Conducted meetings with all board members and prepared all documents necessary for securing dates, services, contractors, and staff members
  • Managed 10+ staff members and oversaw the coordination of setup and breakdown for each event
  • Provided expertise on appropriate décor, suitable setup of equipment and collaborated with specialist to ensure the event s were successful
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Liaised with clients to determine exact event requirements.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Generated ideas to enhance and expand current event offerings.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Produced detailed proposals for events to document timelines, suppliers and budgets.
  • Coordinated florists, photographers, and musicians for events.
  • Negotiated with vendors to achieve most favorable terms.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Developed and implemented successful marketing plans to generate event revenue.
  • Searched and negotiated suitable venues per setup requirements and budget constraints.
  • Maintained and built comprehensive database of industry contacts, vendors and venues.
  • Assembled creative and innovative event attractions based on internal capabilities.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Delivered prompt payment for event vendors, venues, staff and transportation providers.
  • Prepared invitations to send out to guest lists.
  • Trained and supervised event staff to complete tasks on time.
  • Developed creative themes for events and created related activities to engage attendees.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Developed detailed event reports, documenting all aspects of each event.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Monitored and controlled event expenditures to meet budgets.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Implemented protocols and procedures to effectively manage planning process.
  • Utilized social media to promote events and increase attendance.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Produced concept plans for high-profile corporate meetings and events.
  • Coordinated travel and accommodations for event attendees.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.

Meeting & Event Coordinator

Texas Association for School Nutrition, TASN
03.2023 - Current
  • Planning, organizing, and coordinating all aspects of meetings, training seminars, summits, and conferences
  • Must be able to oversee multiple events at one time, face numerous deadlines and work effectively with volunteer committees and interface with association members
  • Ensure logistical details including room set- up, audio visual, transportation, housing, and food and beverage for meetings/events
  • Provide daily operational support for the staff, members, Industry, and other client team members as required
  • Provide input, suggestions, and recommendations for current and future meetings
  • Respond to client requests in a timely professional manner
  • Participate in contract negotiations with a variety of venues and vendors for meetings
  • Manage all telephone, written and electronic inquiries and requests for information in a professional manner
  • Travel regularly to attend pre-planning meetings and to visit prospective meeting sites
  • Manage vendors on-site to ensure proper room set-up, audio-visual, meals, and services provided per the contract
  • Support Executive Director in all requested additional meetings, phone calls, and proofing
  • Other duties as necessary to contribute to the overall success of the Association
  • Manage social media platforms
  • Find sponsorship opportunities
  • Located venues for future events
  • Attend committee meetings and assist with legislative sessions
  • Assist graphic designer with editing TASNews magazine
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Consulted with customers to determine objectives and requirements for events.
  • Developed post-event reports to determine effectiveness of each event.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Coordinated florists, photographers, and musicians for events.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Trained and supervised event staff to complete tasks on time.
  • Developed creative themes for events and created related activities to engage attendees.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Developed detailed event reports, documenting all aspects of each event.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Monitored and controlled event expenditures to meet budgets.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Implemented protocols and procedures to effectively manage planning process.
  • Utilized social media to promote events and increase attendance.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Produced concept plans for high-profile corporate meetings and events.
  • Coordinated travel and accommodations for event attendees.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Developed and distributed event surveys to gather feedback and assess event success.

Meeting & Event Coordinator

Leading Edge Professionals
10.2022 - 02.2023
  • Planning, organizing, and coordinating all aspects of meetings, training seminars, summits, and conferences
  • Must be able to oversee multiple events at one time, face numerous deadlines and work effectively with volunteer committees and interface with association members
  • Ensure logistical details including room set- up, audio visual, transportation, housing, and food and beverage for meetings/events
  • Provide daily operational support for the staff, members, Industry, and other client team members as required
  • Provide input, suggestions, and recommendations for current and future meetings
  • Respond to client requests in a timely professional manner
  • Participate in contract negotiations with a variety of venues and vendors for meetings
  • Manage all telephone, written and electronic inquiries and requests for information in a professional manner
  • Travel regularly to attend pre-planning meetings and to visit prospective meeting sites
  • Manage vendors on-site to ensure proper room set-up, audio-visual, meals, and services provided per the contract
  • Support Executive Director in all requested additional meetings, phone calls, and proofing
  • Other duties as necessary to contribute to the overall success of the Association
  • Manage social media platforms
  • Find sponsorship opportunities
  • Located venues for future events
  • Attend committee meetings and assist with legislative sessions
  • Assist graphic designer with editing TASNews magazine

Support Specialist / Trainer

Goodwill Central of Texas
10.2021 - 01.2022
  • Maintained professional relationship with At Risk Youth and Persons with Special Needs
  • Assisted clients in Work Readiness Programs and provided necessary knowledge to employers that will help the client thrive in their work environment
  • Recorded electronic data of client progression
  • Submit require documents for case approval and clients' pay for work performed
  • Trained clients to be able to perform require work duties that would eventually allow them to work without coaching assistance to graduate or minimize Work Readiness assistance
  • Completed courses for state certifications required to with support clients of Goodwill Central Texas
  • Provided off-site visits to clients' workplace to perform daily check-ins with employer about clients' progression
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.

Office Manager / Legal Secretary

Kemp Smith LLP
01.2019 - 01.2021
  • Adeptly managed administrative responsibilities, including call screening, calendar management, planning meetings, creating travel arrangements, composed legal documents and organized offices for process efficiency
  • Interacted professionally with all levels of staff, collected, organized, and maintained comprehensive client and matter information into a central digital file and completed all work assignments according to the deadlines
  • Prepared for hearings or trials via file preparation and basic research, drafting of legal documents and correspondence, prepared litigation briefs for trials, agency, and court submissions
  • Manage sensitive and confidential information appropriately and with a prominent level of discretion
  • Manage time and expense activities to proactively research, enter and submit on behalf of executives
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Delivered performance reviews, recommending additional training or advancements.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Jury Data Entry Clerk I | Cook

Grand, County State Attorney's Office
10.2018 - 06.2019
  • Assisted with Special Grand Jury Forums, utilized Law Enforcement Agency databases and interacted with State Attorney's Office's employees
  • Generated information, court documents, and completed the process of official documents while adhering to strict time sensitive dates of arraignments and managing all information with privacy and care
  • Manage sensitive and confidential information appropriately and with a prominent level of discretion
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Created and maintained data entry logs to track data entry activities.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Collated and organized data entry documents into filing systems for easy access.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Used computer software to store and retrieve data.
  • Updated and maintained customer information, documents and records.
  • Developed and maintained databases to store customer information.
  • Checked for accuracy by verifying data and records.
  • Followed data entry protocols, rules and regulations.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Managed and organized documents for data entry tasks.
  • Evaluated source documents to locate needed information.
  • Analyzed current data records to provide detailed reports.
  • Utilized techniques for increasing data entry speed.
  • Compared transcribed data with source document to detect and correct errors.
  • Assisted with developing data entry processes.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Conducted audits of existing data entry processes.
  • Coded and processed applications into required electronic formats.

Medical Office Assistant

Chicago Center for Sports Medicine and Orthopedic Surgery
02.2017 - 07.2018
  • Assisted physician with in-room patient care
  • Maintained patient charts and scheduled appointments, obtained authorizations and pre-certifications, refilled prescriptions and completed all necessary forms and medical reports per each patient's needs
  • Collaborated with a patient's assigned medical team to assess their overall health status and educated patients regarding their procedures or treatments while complying with all HIPAA standards and patient confidentiality regulations
  • Identified and resolved problems in a timely manner and assisted with developing alternative solutions
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Used Nextgen to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Relayed care and medication advice to patients to relieve physicians during peak hours.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Registered and verified patient records before triage with most up-to-date information.
  • Received and routed laboratory results to correct clinical staff members.
  • Answered phone calls and messages for three physicians, two medical facility, scheduling appointments, and handling patient inquiries.
  • Assisted with medical coding and billing tasks.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Processed medical insurance claims and payments.

Office Manager

Cooke Medical LLC
08.2014 - 02.2017
  • Scheduled and confirm appointments for clinic and physician's meetings, acknowledged customer issues and provided patient resolution, and answered a multi-line phone system
  • Counted bank before and after each shift, accurately accepted, processed, and posted patients' payments, and kept accurate financial reports
  • Performed phlebotomy on patients for lab submission, collection of specimens, and sterilized medical instruments as needed
  • Managed medical supply inventory, prepared prescription refill requests, generated referrals, prior-authorization, and pre-certifications
  • Manage sensitive and confidential information appropriately and with a prominent level of discretion
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Intern

Chicago Public Schools CPS
08.2006 - 08.2008
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Prepared project presentations and reports to assist senior staff.
  • Collaborated with senior management on new initiatives to build confidence.
  • Explored new technologies and approaches to streamline processes.
  • Provided project progress updates and proposed solutions to issues.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
  • Facilitated successful completion of projects from concept to launch.
  • Developed and maintained relationships with key internal stakeholders.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Devised and implemented processes and procedures to streamline operations.

Education

Associate of Applied Science - Human Resources Management

Air University
11.2023

Patient Care Technician - Patient Care Technician

Everest Institute
Pittsburgh, PA
07.2010

Skills

  • Administrative Support
  • Coordination and Onboarding
  • Organizational Skills
  • Event Planning and Coordination
  • Leadership
  • Apartment Leasing Support
  • Talent Acquisition
  • Issue Resolution
  • Time Management
  • Cash Handling
  • Adaptive Planning
  • Reporting
  • Customer Service
  • Negotiation
  • Scheduling Coordination
  • Revenue Management
  • Retail Sales
  • Social Media Strategy
  • Workers' Compensation
  • Personal Injury
  • Proofreading
  • Insurance Verification
  • Google Suites
  • Marketing Plans
  • Developing Contacts
  • Stakeholder Collaboration
  • Data Analysis
  • Effective Communication
  • Exemplary Communication Skills
  • Experienced in Excel
  • Strategic Planning
  • Inventory Control
  • Performance Metrics
  • Cash Flow Management
  • Customer Relationship Management
  • Human Resources Management
  • Conflict Resolution
  • Marketing Strategy
  • Budget Planning
  • Project Management
  • Contract Negotiation
  • Operations Management
  • Team Leadership
  • Market Research
  • Social Media Marketing
  • Business Strategy Development
  • Relationship Building
  • Staff Management
  • Business Planning
  • Marketing Strategies
  • Customer Relationships
  • Client Counseling
  • Financial Planning
  • Documentation
  • Data Compiling
  • Documentation Management
  • Technical Support
  • Needs Assessments

Timeline

Meeting & Event Coordinator

Texas Association for School Nutrition, TASN
03.2023 - Current

Meeting & Event Coordinator

Leading Edge Professionals
10.2022 - 02.2023

Small Business Advisor / Inside Sales Representative

Dell Technologies
01.2022 - 08.2022

Support Specialist / Trainer

Goodwill Central of Texas
10.2021 - 01.2022

Office Manager / Legal Secretary

Kemp Smith LLP
01.2019 - 01.2021

Jury Data Entry Clerk I | Cook

Grand, County State Attorney's Office
10.2018 - 06.2019

Medical Office Assistant

Chicago Center for Sports Medicine and Orthopedic Surgery
02.2017 - 07.2018

Event Services Manager

EightySix The Elite Club
01.2017 - 01.2022

Office Manager

Cooke Medical LLC
08.2014 - 02.2017

Intern

Chicago Public Schools CPS
08.2006 - 08.2008

Associate of Applied Science - Human Resources Management

Air University

Patient Care Technician - Patient Care Technician

Everest Institute

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Samara Traylor