Summary
Overview
Work History
Education
Skills
Timeline
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Samara Walter

Ellicott City,MD

Summary

Dedicated Medical Assistant with a proven track record at Unalome House, enhancing patient satisfaction through exceptional customer service and efficient patient scheduling. Leveraged HIPAA compliance and medical terminology knowledge to streamline operations. Excelled in direct patient care, significantly reducing wait times and fostering strong patient relationships. A reliable team player committed to clinical excellence and continuous improvement.

Overview

1
1
year of professional experience

Work History

Medical Assistant

Unalome House
03.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.

Front Desk Medical Receptionist

Unalome House
03.2024 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
  • Handled payments and processed credit card transactions.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
  • Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Managed high call volume, ensuring smooth communication between clients and spa staff.
  • Managed financial transactions accurately, upholding company standards of fiscal responsibility.
  • Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Monitored and replenished office and spa supplies, avoiding any service disruptions.

Licensed Medical Aesthetician

Unalome House
03.2024 - Current
  • Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
  • Attended professional development workshops regularly to stay informed on industry best practices, enhancing client experiences as a result.
  • Fostered strong relationships with product vendors, ensuring access to the latest industry advancements and trends for clients.
  • Participated in community events, generating brand awareness and attracting potential business opportunities.
  • Successfully treated a diverse range of skin conditions, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.
  • Educated clients on proper skincare routines, leading to improved long-term results and overall wellbeing.
  • Provided pre-and post-operative care for surgical patients by administering appropriate treatments such as lymphatic drainage massages.
  • Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
  • Recommended retail products for at-home use.
  • Fostered friendly, warm, and exceptional customer experience.
  • Analyzed skin condition and made appropriate product recommendations.
  • Sterilized equipment for patient treatments.

Medical Office Receptionist

Comprehensive Laser & Aesthetics
08.2023 - 03.2024
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
  • Helped patients complete necessary medical forms and documentation.

Education

Associate of Applied Science - Registered Nurse

Howard Community College
Columbia, MD
06-2025

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Vital Sign Monitoring
  • Medical Terminology
  • EMR / EHR
  • Direct Patient Care
  • Clinical Documentation
  • Patient-focused care
  • Data Entry
  • Reliable team player
  • Electronic Medical Records

Timeline

Medical Assistant

Unalome House
03.2024 - Current

Front Desk Medical Receptionist

Unalome House
03.2024 - Current

Licensed Medical Aesthetician

Unalome House
03.2024 - Current

Medical Office Receptionist

Comprehensive Laser & Aesthetics
08.2023 - 03.2024

Associate of Applied Science - Registered Nurse

Howard Community College

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Samara Walter