Samara Watkins
Brunswick,MD
Summary
Driven by a results-focused approach, I leveraged my problem-solving and team leadership skills at Sam’s Club to enhance customer satisfaction and streamline operations. My experience spans from creating positive environments to effectively managing high-stress situations, demonstrating a blend of strong verbal communication and multitasking abilities, contributing to significant service improvements.
Overview
6
6
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
08.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Member Service Specialist
Sam’s Club
07.2022 - 12.2023
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Store Co-Manager
Rainbow Shops
05.2021 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Cleaned, closed, and secured store at end of shift.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Developed loyal customer base by providing excellent customer service.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Server/To Go Specialist
TGI Fridays
01.2019 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Florist
Various Shops
07.2018 - 01.2019
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Demonstrated attention to detail when assembling bouquets or installations for various settings such as churches or event venues.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Education
High School Diploma -
Milford Mill Academy
Windsor Mill, MD05.2020
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Strong verbal and written communication
- Training Assistance
- Inventory Counts
- Professional Appearance
- Multitasking
- Organizational Skills
- Active Listening
Timeline
Shift Leader
Dunkin' Donuts
08.2023 - Current
Member Service Specialist
Sam’s Club
07.2022 - 12.2023
Store Co-Manager
Rainbow Shops
05.2021 - 07.2023
Server/To Go Specialist
TGI Fridays
01.2019 - 06.2021
Florist
Various Shops
07.2018 - 01.2019
High School Diploma -
Milford Mill Academy