Samarah Marshall
328 Windemere Rd,VA
Summary
Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
24
24
years of professional experience
Work History
Class A CDL Driver
HRCP
Hampton, Virginia
11.2024 - Current
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logbooks for hours of service and vehicle inspections.
- Communicated with dispatch to coordinate timely deliveries and pickups.
- Adhered to traffic laws and safety regulations during all driving activities.
- Resolved minor vehicle issues during routes to maintain operational efficiency.
- Ensured vehicle was clean inside and out at all times.
- Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
- Conducted post-trip inspections upon arrival at destination.
Sales, Technical Support, Customer Service
Cox Communications
Chesapeake, VA
02.2023 - Current
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Monitored service orders to completion and closed service tickets.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Mail Carrier
Postal Service
Williamsburg, VA
03.2021 - 12.2022
- Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
- Furnished customers with postal information and provided change of address information and other related postal forms.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
Correctional Officer
Indian Creek Prison
Chesapeake, VA
06.2020 - 03.2021
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Correctional Officer
Hampton Roads Regional Jail
Portsmouth, VA
05.2018 - 06.2020
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
Account Manager
General Cigar Corporation
Hampton, VA
09.2015 - 05.2018
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
Driver
Handi Ride
Hampton, VA
10.2011 - 07.2015
- Documented each transport, including patient name, mileage and services rendered.
- Transported up to 20 patients per day to hospitals, healthcare facilities and medical centers.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Insurance Specialist
NNA Insurance
Newport, VA
02.2009 - 10.2011
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
- Developed and implemented strategies for reducing risk exposures and maximizing profitability.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
Business Owner
Sam's Dollar
Hampton, VA
03.2007 - 02.2009
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept records for production, inventory, income and expenses.
- Set pricing structures according to market analytics and emerging trends.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
Unit Secretary/Medical Billing Specialist
Devonshire Oaks Nursing Center
Newport News, VA
04.2004 - 09.2007
- Ordered and maintained supply inventory for medical office.
- Routed laboratory or diagnostic results to appropriate staff.
- Transcribed doctors' orders, including medication and lab test requests.
- Answered phone calls to provide assistance, information and medical personnel access.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Managed the front desk area ensuring neatness at all times.
- Managed unit call reception and routed calls to correct department.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Medical Manager/Billing Specialist
Dr.Bayne
Hampton, VA
01.2002 - 05.2004
- Collaborated with other departments in order to ensure efficient operations.
- Ensured compliance with relevant regulations and standards.
- Reviewed patient information for accuracy prior to submission of claims.
- Communicated with patients with compassion while keeping medical information private.
- Managed financial aspects of the department such as budgeting, billing, coding.
- Explained policies, procedures and services to patients.
- Created and maintained medical records of patients.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Degree - Medical Assisting
Blake Business School
NY, NY06-2002
Some College (No Degree) - Business
Tidewater Community College
Norfolk, VASkills
- Leadership
- First Aid/CPR
- Relationship building
- Reliable and trustworthy
- People skills
- Microsoft Office
- Time Management
- Handling Complaints
- System Performance Assessment
- Teamwork and Collaboration
- Complex Problem Solving
- Error Detection
- Documentation Development
- Troubleshooting Network Issues
- Verbal and Written Communication
- Resolving Problems and Incidents
- Customer Service
- Organizational Skills
- Attention to Detail
- Payment Collection
- Medical Terminology
- Medical Billing
- Patient Scheduling
- HIPAA Compliance
- Phlebotomy
- Data Entry
- Patient-Focused Care
- Sterile Technique
- First Aid
- Patient Relations
- Conflict Resolution Abilities
- Medical Coding
- Billing Codes
- Claim Review
Timeline
Class A CDL Driver
HRCP
11.2024 - Current
Sales, Technical Support, Customer Service
Cox Communications
02.2023 - Current
Mail Carrier
Postal Service
03.2021 - 12.2022
Correctional Officer
Indian Creek Prison
06.2020 - 03.2021
Correctional Officer
Hampton Roads Regional Jail
05.2018 - 06.2020
Account Manager
General Cigar Corporation
09.2015 - 05.2018
Driver
Handi Ride
10.2011 - 07.2015
Insurance Specialist
NNA Insurance
02.2009 - 10.2011
Business Owner
Sam's Dollar
03.2007 - 02.2009
Unit Secretary/Medical Billing Specialist
Devonshire Oaks Nursing Center
04.2004 - 09.2007
Medical Manager/Billing Specialist
Dr.Bayne
01.2002 - 05.2004
Degree - Medical Assisting
Blake Business School
Some College (No Degree) - Business
Tidewater Community College