Samari Salti
Canton,OH
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and sales expertise at Bob Evans to significantly enhance guest satisfaction and repeat business. My adeptness at multitasking and fostering warm customer relationships, coupled with a strong work ethic, drove positive outcomes in both service quality and sales performance.
Overview
1
1
year of professional experience
Work History
Server
Bob Evans
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Timken High School
Canton, OH05-2002
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- Safe food handling
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Table bussing
- Performance improvement
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Task prioritization
- Food sales and promotion
Languages
English
Professional Working
Timeline
Server
Bob Evans
09.2023 - Current
High School Diploma -
Timken High School
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