Samaria Gant
GEICO Corporate Office
Tampa,FL
1
Certification
5
years of professional experience
Dedicated customer service professional with 3+ years of experience handling complex customer inquiries, investigating issues, and delivering solutions in fast-paced environments. Strong communication, problem-solving, and multitasking abilities with a proven track record of providing excellent customer experiences and maintaining high performance standards.
Work History
Auto Claim Specialist
3 Years 6 Months- Coordinated daily processing of 40-50+ auto claims from initial report to resolution, supporting compliance with coverage, liability, and state regulations.
- Managed simultaneous handling of over 80 open claims, prioritizing quality, timeliness, and customer satisfaction.
- Executed investigations into coverage, determined liability, and assessed damage for auto physical damage claims.
- Focused on uninsured motorist and property damage claims, conducting in-depth coverage analysis.
- Handled claims comprehensively, including gathering statements, making liability decisions, negotiating settlements, and finalizing closures.
- Maintained excellent customer service through effective communication with policyholders, claimants, attorneys, repair shops, and vendors.
- Contributed to training by supporting new hire classes, promoting best practices, and offering guidance.
- Exhibited effective time management, prioritization, and decision-making in complex claim scenarios.
Pharmacy Technician
1 Year- Delivered exceptional customer service, ensuring client satisfaction and loyalty.
- Processed and filled prescriptions with precision and attention to detail.
- Processed and submitted medical insurance claims with precision and attention to detail.
Education
No Degree - General Studies
6-20 Insurance License - Auto Insurance
High School
Skills
Assisted in processing auto claims efficiently.
Supported coverage and liability assessments.
Managed UM/UMPD claims documentation.
Facilitated claims documentation procedures.
Aided in negotiation of settlements.
Contributed to decision-making under pressure.
Certification
- 6-20 license in all states
- Pharmacy technician
Timeline
Auto Claim Specialist
GEICO Corporate Office
05.2022 - 11.2025Read More
Pharmacy Technician
Walgreens
05.2021 - 05.2022Read More
Tallahassee Community College
No Degree from General Studies
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University of Central Florida
6-20 Insurance License from Auto Insurance
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Pasco High School
High School
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