Samaria Gilliam

• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Assisted clients in understanding their available options and helped them select the right service plans for their needs.
• Collaborated with colleagues to discuss market information and strategies.
• Conducted market research to learn of current trends and to perform sales activities accordingly.
• Informed customers about current promotions and sales, encouraging them to take advantage.
• Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
• Exceeded established performance metrics by demonstrating strong problem-solving abilities in addressing caller concerns quickly.
• Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
• Provided customers with product information and answered inquiries to provide top-quality service.
• Demonstrated strong problem-solving skills by resolving customer issues during first call.
• Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
• Developed rapport with customers while maintaining a professional tone throughout conversations, resulting in higher satisfaction scores.
• Recorded customer interactions, inquiries and comments in customer service database for traceability.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.

Provide exceptional customer service by addressing inquiries, resolving complaints, and assisting customers in a courteous and
professional manner.
● Handle a high volume of incoming calls, emails, and live chats from customers, addressing their needs promptly and effectively.
● Assist customers with product information, order processing, account management, and billing inquiries, ensuring a positive customer
experience.
● Escalate complex issues to appropriate departments or supervisors for resolution, following up to ensure timely resolution and
customer satisfaction.
● Maintain accurate records of customer interactions, transactions, and inquiries using CRM software, ensuring data integrity and
compliance with company policies.
● Collaborate with cross-functional teams, including sales, technical support, and operations, to address customer concerns and
streamline processes.
● Participate in ongoing training sessions and workshops to enhance product knowledge, customer service skills, and communication
techniques.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Monitored vital signs on residents.
• Responded appropriately to the physical, emotional and developmental needs of patients.
• Maintained accurate records of patient care, conditions, progress and concerns.
• Changed linen daily on the assigned floor.
• Dealt with trauma and emergency medical situations as needed.
• Addressed client concerns about their health situation.
• Communicated with other medical professionals and social workers regarding client progress and needs.
• Treated any acute physical symptoms, such as ulcers and wounds, on a regular basis until healed.
• Worked with an average of 83 clients per week for over one year.