Samaria Gray

My starting position at First Convenience Bank was a Senior Personal Banker, as the role of the face of the bank it required me to always provide excellent customer service while conducting routine financial transactions.

Another role I worked hard on was of course to keep focus on consistently delivering excellent customer service, having accuracy in all my transactions, demonstrating leadership, and expressing a desire for growth to get a Branch Supervisor position. After 6 months of being a personal banker, I was successfully promoted to a Branch Supervisor.

I made it a priority to understand the bank’s policy’s, products, and services, which allowed me to answer customers questions effectively and build strong relationships with our members. Of course being a supervisor it was very important for me to maintain trust and reliability. I kept and built strong relationships with my customers and my team which helped us consistently meet and exceed performance targets.

My starting position at Melloy Honda was a Service Advisor. This requires me to be the communications between the customer and the service team. My primary responsibility was to ensure customers receive a seamless and positive experience when bring in their vehicles for maintenance or repair.

Another role I took on at Melloy Honda was to detail different vehicles which were either traded in, being freshly bought, brand new off the trucks, or just a customer detail. This role involves meticulous attention to detail and knowledge of cleaning techniques for both the interior and exterior of vehicles.

At the Olive Garden restaurant, my position was a bartender and server. My role was delivering exceptional customer service by creating a welcoming atmosphere and engaging with guests to ensure a positive dining and drinking experience. Some key components include ensuring compliance with all alcohol service laws by verifying IDs and monitoring guest consumption levels. As well as maintaining a clean and organized bar, collaborating with servers, kitchen staff, and management. Expertly mixed and served a variety of alcoholic beverages, as well as serve and take meal orders, and just overall ensuring an enjoyable dining experience.

• My position was to Greet and seat the guest that come into the restaurant
• Provide a clean and safe environment by busting tables and making sure the meals are guest expectation
• Keep the work environment at a steady and peaceful flow as business blooms
• Inspect meals to perfection and coordinate the times of food ordered and served
• My accomplishments were good communication between guest and team members, politeness, generosity, patience, and positive attitude

• My position was a waitress/server/buser
• Provide hospitality to guest
• Take care of my guest by providing beverages and desired meals
• Make the guest feel at home and offer any specials or delights
• Cash out the guest when done
• Clean and bust table for next guest to be seated
• Keep a clean work environment

• My very first job which provided me with customer service skills in serving and hospitality
• Learned how to take care of my guest needs which include the drinks, meals, and desserts
• Also learned how to keep my work station clean and presentable to any guest that comes in to enjoy a meal which I serve in a good manner