Samaria Jones
San Antonio,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm Insurance
San Antonio, TX
06.2023 - Current
- Answering inbound calls and making outbound calls to customers within a fast paced, call center environment, Supporting our customers through personalized, caring, and simple interactions, Proactively investigating claims, Applying policy coverage, Accurately documenting claim files
Title Clerk
Gillman Automotive
09.2021 - 06.2023
- Registration and titling of customer vehicles within a timely manner, Registration of customer vehicles out of state and out of county, Webdealer processing, Data entry, Customer service, Scanner, Copier, Fax, Answering emails, phone calls from internal and external customers, Filing, Following up on outstanding documents/payments from banks, Handling of Legal Documentation, Safeguarding of Confidential information, participate in weekly departmental meetings.
Title Clerk
principle auto
01.2019 - 09.2021
- Register and title new and used vehicles sold at all dealerships, Mail out plates and or registration to customers, Keep Track of license plate inventory for multiple stores, Assist the stores with registration and titling questions for customers, Answer phones, Checking accuracy of titling documentation received for vehicle purchases and trades, Usage of Microsoft Office, Internet Explorer, Web Dealer, Data Entry, Processing and Requesting incoming payments for vehicles from banks, Keeping an eye on payment accounts and making sure payments were made correctly.
Title Clerk
FERNANDEZ HONDA
04.2015 - 01.2019
- Process license plates for new and used vehicles that are purchased, Motor vehicle loan payoffs for vehicles traded into the dealership, Paperwork to obtain duplicate titles through the state, Answer phones, Take messages, Filing, Fax, Copies, Check incoming and outgoing titles for accuracy, Working with auction houses to complete documentation and payments for sold and purchased vehicles, Data Entry, Creating databases and or spreadsheets, Maintaining Finance accounts and making sure all funds were appropriately allocated.
Title Clerk
COPART AUTO AUCTION
05.2013 - 12.2014
- Analyze incoming documentation for accuracy, Respond to e-mail inquiries from insurance reps, Create files for documents received, Scan documentation into system so insurance reps have access to the information, Knowledge of title work and legal documentation and DMV processes for multiple states, Data Entry, Filing, Customer Service, Sorting, Scanner, Copier, Fax, Microsoft Office.
Business Office Administrator
CARMAX AUTO SUPERSTORES
01.2008 - 05.2013
- Assist customers with selling/purchasing vehicles, Answering multi phone line system, Maintaining different reports thought the office, Conducting store events (Office/Store meetings, lunches, etc.), Take payments (down payments, monthly car notes, service payments), Sign and complete financial/legal contracts with customers for buying and selling cars, Complete auto titles and prepare them for sale, Look over legal documentation (DMV/loan completion), Run office equipment, Shift Management/Scheduling, Obtain vehicle titles, registration, and titles for the customers and or banking institutions, Greet customers upon entering the store, Taking messages, Assisting customers with locating their sales consultants for appointments, Paging associates over the PA system, Assisting with the traffic flow of walk-in customers.
Education
KAPLAN COLLEGE
11.2012
TEXAS CAREERS
08.2003
HIGH SCHOOL DIPLOMA
08.1999
Skills
- Using Computer Software
- Knowledge Of Financial Contracts
- Office Equipment
- Managing Reports
- Multitasking
- Responding to Email Inquiries
- Attention to Detail
- Data Entry
- Typing 40 WPM
- Researching
- Document Managing
- Processing Payments
- Customer Service
- Using Basic Office Equipment
- Software Troubleshooting
- Microsoft Windows
- Multi-line Phone Systems
- Databases
Certification
Driver's License, Texas Insurance Adjuster
Assessments
- Filing & organization, Proficient, 06/01/21, Arranging and managing information or materials using a set of rules
- Office manager, Proficient, 08/01/22, Scheduling and budgeting
- Call center customer service, Proficient, 11/01/22, Demonstrating customer service skills in a call center setting
- Medical receptionist skills, Proficient, 11/01/22, Managing physician schedules and maintaining accurate patient records
- Customer focus & orientation, Proficient, 06/01/21, Responding to customer situations with sensitivity
- Administrative assistant/receptionist, Proficient, 07/01/21, Using basic scheduling and organizational skills in an office setting
- Customer service, Proficient, 04/01/21, Identifying and resolving common customer issues
- Spreadsheets with Microsoft Excel, Proficient, 01/01/21, Knowledge of various Microsoft Excel features, functions, and formulas
Timeline
Claims Adjuster
State Farm Insurance
06.2023 - Current
Title Clerk
Gillman Automotive
09.2021 - 06.2023
Title Clerk
principle auto
01.2019 - 09.2021
Title Clerk
FERNANDEZ HONDA
04.2015 - 01.2019
Title Clerk
COPART AUTO AUCTION
05.2013 - 12.2014
Business Office Administrator
CARMAX AUTO SUPERSTORES
01.2008 - 05.2013
KAPLAN COLLEGE
TEXAS CAREERS
HIGH SCHOOL DIPLOMA