Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samaria Matthews

Brooklyn

Summary

Hardworking and people-oriented 23-year-old with a background as a server, bartender, social media manager, barista and nurse aid. Known for adaptability, strong communication skills, and a commitment to providing exceptional service. Brings a blend of creativity, attention to detail, and customer focus to every role, ensuring a positive experience for clients and teammates alike.

Overview

5
5
years of professional experience

Work History

Host

White Horse Tavern
10.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Social Media Manager

LOOKS VINTAGE
01.2024 - 01.2025
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.

Barista

Maman
04.2024 - 08.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register to record transactions accurately and efficiently.
  • Operated espresso machine and other tools to fulfill coffee, matcha , tea orders
  • Restocked and organized merchandise.
  • Assisted customers with returns, refunds and resolving transaction issues.

Bev Cart Girl/ Bartender

Oklahoma City Golf And Country Club
05.2023 - 03.2024
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Operating vehicle safely and followed precautions to ensure smooth shift for guests

Server

Twin Peaks
08.2022 - 02.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Cultivated warm relationships with regular customers.

Team Leader

Chick-fil-A
04.2020 - 04.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Education

Some college - Biochemistry

Rose State College

Skills

  • Customer service
  • Memory retention
  • Guest engagement
  • High volume dining
  • Point of sale operation
  • Cash handling
  • Team collaboration
  • Order accuracy
  • Workflow optimization
  • CPR
  • Patient monitoring
  • Social media management

Timeline

Host

White Horse Tavern
10.2024 - Current

Barista

Maman
04.2024 - 08.2024

Social Media Manager

LOOKS VINTAGE
01.2024 - 01.2025

Bev Cart Girl/ Bartender

Oklahoma City Golf And Country Club
05.2023 - 03.2024

Server

Twin Peaks
08.2022 - 02.2024

Team Leader

Chick-fil-A
04.2020 - 04.2023

Some college - Biochemistry

Rose State College

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