Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Samaria McKinney

Greensboro,NC

Summary

Dynamic professional with a strong background in customer service from Walt Disney World Resort. Proficient in Spanish and sign language, I excel in team collaboration and critical thinking.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience

Work History

QSR

Universal Orlando
04.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Opened the first major theme park in 25 yrs

Pop Century Resort QSR Intern

Walt Disney World Resort
06.2024 - 05.2025
  • Learning foreign languages to help guests.
  • I learned patience with guests of all walks of life
  • Training on the fly
  • Assisted in improving product design with detailed user feedback analysis.
  • Customer service skills
  • Trained to affectively work solo

Info Desk

UA student center
09.2023 - 03.2025
  • We build customer service skills by interacting with a lot of different people each day
  • I learned how to work a computer to track lost objects and to answer questions
  • We also help people have reservations in parts of the building and direct them to the proper places
  • Worked well in a team setting, providing support and guidance.

Team Lead

Chick-FIL-A
01.2024 - 06.2024
  • I lead team meetings to prepare during rushes.
  • I worked at multiple locations under the same owner.
  • Handled cash
  • Trained new team members by relaying information on company procedures and safety requirements.

Front of house

Chick-FIL-A
08.2021 - 03.2023
  • I started mostly working inside taking orders and when we opened back up fully after COVID my specialty was either drive-through running the hurricane
  • Attended regular team meetings to discuss strategies for improving front of house operations and guest experiences.
  • Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.

Education

Bachelor of Arts - Political Science, Anthropology, Philosophy

University of Alabama
Tuscaloosa, AL
05-2027

IB diploma candidate - History, Biology

Grimsley High School
Greensboro, NC
06.2023

Skills

  • Customer service
  • Sign language
  • Management of equipment
  • Computer management
  • Conversational in Spanish
  • Attention to detail
  • Calm under pressure
  • Critical thinking
  • Team collaboration
  • Project management
  • Problem-solving
  • Creativity and innovation

Affiliations

  • YAF club member
  • Mock trial President
  • Anthropology Club Member
  • Archeology Lab Assistant
  • Disney world Intern
  • Social media event advocate

Languages

English
Native/ Bilingual
Spanish
Limited
French
Limited

References

References available upon request.

Timeline

QSR

Universal Orlando
04.2025 - Current

Pop Century Resort QSR Intern

Walt Disney World Resort
06.2024 - 05.2025

Team Lead

Chick-FIL-A
01.2024 - 06.2024

Info Desk

UA student center
09.2023 - 03.2025

Front of house

Chick-FIL-A
08.2021 - 03.2023

IB diploma candidate - History, Biology

Grimsley High School

Bachelor of Arts - Political Science, Anthropology, Philosophy

University of Alabama

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